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E-government applications are being used by the governments around the world in order to provide better services for their citizens. These applications are considered and witnessed successful in developed countries but there is a significant failure rate of such systems in the developing countries. This research is carried out to understand the point of view of management about the factors which contribute for the use of such applications. For this purpose, the authors studied a working e-government service named NADRA-Kiosk in Pakistan. This service is offered by a government agency, National Database and Registration Authority (NADRA). In addition to that, a derived research model from the updated IS success model (2003) by DeLone and McLean is used as the theoretical foundation of the thesis.