Using Lean Six-Sigma to Improve Service Operations - Chen, Kao Shan
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Service operations now comprise more than 80% of the GDP in the United States and are rapidly growing around the world. It typically cost more to maintain and service an application than the initial purchase price. The revenue growth potential of improving the speed and quality of service often overshadows the cost reduction opportunities. Therefore, the purpose of this research aims at combining inventive method and developing quick win strategy for solving the problem of service operations.

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Produktbeschreibung
Service operations now comprise more than 80% of the GDP in the United States and are rapidly growing around the world. It typically cost more to maintain and service an application than the initial purchase price. The revenue growth potential of improving the speed and quality of service often overshadows the cost reduction opportunities. Therefore, the purpose of this research aims at combining inventive method and developing quick win strategy for solving the problem of service operations.
Autorenporträt
I have been the degree of master in mechanical engineering and MBA during 1990-2000, and have been the degree of Doctor of Philosophy since 2008. I work in Department of Business Administration of Vanung University in Taiwan and there is many years¿ experience for me to be a consultant to assist enterprise in improving the performance of all operations.