Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today's healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies that illustrate the proper application of the 3Ms. Complete with forms and templates to make it easy for readers to apply the 3Ms, the book describes a culture change method that is based on changing behaviors.
Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today's healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies that illustrate the proper application of the 3Ms. Complete with forms and templates to make it easy for readers to apply the 3Ms, the book describes a culture change method that is based on changing behaviors.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Rick Morrow is a consultant with more than 25 years of senior leadership experience in healthcare, aviation, construction, automotive, and high tech. Morrow leads the automotive industry Healthcare Performance Partners' Quality, Safety, and High Reliability unit, a MedAssets company. He has authored Lean Six Sigma performance excellence courses and taught and deployed programs internationally for Eaton Corporation, SKF, Motorola, United Airlines, The Joint Commission, and Healthcare Performance Partners.Morrow is the author and leader of HPP's Six Sigma consulting and wrote and leads the Belmont University Lean Healthcare Certification Program for Supply Chain Professionals, which is a blend of The Toyota Production System, Six Sigma, and Change Leadership. Morrow also wrote and taught The University of Penn's Penn Medicine Leadership and Performance Improvement courses. He authored the Lean Six Sigma Program at The Joint Commission and led its Center for Transforming Healthcare, where he and his team led collaborations improving patient care and safety with major academic medical centers including Cedars-Sinai, Johns Hopkins, Mayo Clinic, Intermountain Healthcare, North Shore Long Island Jewish, and Stanford University.Morrow earned his MBA from the University of Illinois' Executive Program and has a B.S. in business from Illinois State University. His certifications include Motorola Master Black Belt and Lean Enterprise from the University of Tennessee. He is an international speaker on Lean Six Sigma, Quality, and Safety at conferences including NPSF, ASC, and ASQ.Morrow is also the author of the companion book, Utilizing the 3Ms in Process Improvement, and is a contributing editor on performance improvement, quality, and safety publications.He is as proud of his work coaching his son and daughter in baseball and soccer as he is of leading as president of the Holy Family Commission of Education.
Inhaltsangabe
Foreword Acknowledgments Preface About the Author 1. Overview of Process Improvement and the 3Ms 2. Change Leadership 3. Resistance to Change and Process Improvement 4. Process Improvement Methodologies 5. Roadmap for Process Improvement 6. Chartering the Process Improvement Work 7. Stakeholder Analysis 8. Finding the Root Causes Improving and Controlling 9. Utilizing the 3Ms: Measure Manage to the Measure and Make It Easier 10. What to Measure 11. Measure Risk to Achieve High Reliability 12. Measurement as a System 13. How to Share and Communicate Measurements 14. 3Ms: Manage to the Measure 15. 3Ms: Make It Easier 16. High Reliability 17. Summary Appendix 1: Roadmap for Performance Excellence Appendix 2: Process Improvement Foundational Tools Appendix 3: The Emancipation Proclamation Appendix 4: Charter Template Appendix 5: Stakeholder Analysis Template Appendix 6: Hand Hygiene Data Collection Sheet Appendix 7: Hand Hygiene Compliance Chart for Posting Appendix 8: Measure Data Collection Tool Appendix 9: FMEA Severity Occurrence Detection Tables Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis
Foreword Acknowledgments Preface About the Author 1. Overview of Process Improvement and the 3Ms 2. Change Leadership 3. Resistance to Change and Process Improvement 4. Process Improvement Methodologies 5. Roadmap for Process Improvement 6. Chartering the Process Improvement Work 7. Stakeholder Analysis 8. Finding the Root Causes Improving and Controlling 9. Utilizing the 3Ms: Measure Manage to the Measure and Make It Easier 10. What to Measure 11. Measure Risk to Achieve High Reliability 12. Measurement as a System 13. How to Share and Communicate Measurements 14. 3Ms: Manage to the Measure 15. 3Ms: Make It Easier 16. High Reliability 17. Summary Appendix 1: Roadmap for Performance Excellence Appendix 2: Process Improvement Foundational Tools Appendix 3: The Emancipation Proclamation Appendix 4: Charter Template Appendix 5: Stakeholder Analysis Template Appendix 6: Hand Hygiene Data Collection Sheet Appendix 7: Hand Hygiene Compliance Chart for Posting Appendix 8: Measure Data Collection Tool Appendix 9: FMEA Severity Occurrence Detection Tables Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis
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