Extending their eight-step process to the realization of a lean office, the authors use a customer service case study to illustrate the effectiveness of the value stream storyboard. The CD includes a lean assessment tool, a storyboard template, charts, and worksheets.
Extending their eight-step process to the realization of a lean office, the authors use a customer service case study to illustrate the effectiveness of the value stream storyboard. The CD includes a lean assessment tool, a storyboard template, charts, and worksheets.
Overview Introduction Step 1Commit to Lean Step 2Choose the Value Stream Step 3Learn About Lean Step 4Map the Current State Step 5Identify Lean Metrics Step 6-Phase I Map the Future State-Customer Demand Step 6-Phase II Map the Future State-Continuous Flow Step 6-Phase III Map the Future State-Leveling Step 7Create Kaizen Plans Step 8Implement Kaizen Plans Glossary References Index
Overview Introduction Step 1Commit to Lean Step 2Choose the Value Stream Step 3Learn About Lean Step 4Map the Current State Step 5Identify Lean Metrics Step 6-Phase I Map the Future State-Customer Demand Step 6-Phase II Map the Future State-Continuous Flow Step 6-Phase III Map the Future State-Leveling Step 7Create Kaizen Plans Step 8Implement Kaizen Plans Glossary References Index
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