Value Stream Management for the Lean Office
Don TappingTom Shuker
Broschiertes Buch

Value Stream Management for the Lean Office

Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas

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Extending their eight-step process to the realization of a lean office, the authors use a customer service case study to illustrate the effectiveness of the value stream storyboard. The CD includes a lean assessment tool, a storyboard template, charts, and worksheets.