Core banking i wse izmereniq kachestwa obsluzhiwaniq (osqzaemost', uwerennost', ämpatiq, otzywchiwost' i nadezhnost') polozhitel'no i znachitel'no swqzany s udowletworennost'ü klientow. Osqzaemost', uwerennost' i otzywchiwost' polozhitel'no wliqüt na udowletworennost' klientow. Takim obrazom, dannaq kniga rasskazywaet o tom, kak kommercheskij bank Jefiopii (na primere filiala Gurd shola) oceniwaet wliqnie bankowskogo qdra i kachestwa obsluzhiwaniq na udowletworennost' klientow.