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By far the most comprehensive guide to voice user interface design available, written by the most experienced practitioners in the field
Automated speech recognition applications are poised for phenomenal growth, because they provide companies with a distinct competitive advantage
Important design principles and guidelines are illustrated using a running sample application
The companion website will have audio clips for all the examples in the book, which will bring the examples to life for the reader
Automated speech recognition (ASR) applications - you speak naturally, and a computer system both understands what you say and answers intelligently, as opposed to touch-tone phone systems - are poised to grow at a phenomenal pace, from about a $120 million business today to more than $2 billion in 2006. We all increaslingly experience such applications when we telephone airlines, banks, and other consumer companies for information. Key to the success of all these applications is the design and development of effective voice user interfaces (VUIs.) This book shows how to design, deploy, and assess VUIs. The author team from Nuance, one of the two market leaders, includes a computer scientist, a psychologist, and a linguist, reflecting the broad range of expertise required for such work. The book itself combines discussion of essential VUI design principles and practical methodology with real-world examples of good design. It should become the standard reference to VUI design. Product Description
This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment.
The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application.
A companion Web site provides audio clips for each example: www.VUIDesign.org
The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.
Features + Benefits
By far the most comprehensive guide to voice user interface design available, written by the most experienced practitioners in the field
° Automated speech recognition applications are poised for phenomenal growth, because they provide companies with a distinct competitive advantage
° Important design principles and guidelines are illustrated using a running sample application
° The companion website will have audio clips for all the examples in the book, which will bring the examples to life for the reader
Backcover
This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment.
The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application.
A companion Web site provides audio clips for each example: www.VUIDesign.org
The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.
About the Authors and Radio Rex.
Preface.
I. INTRODUCTION.
1. Introduction to Voice User Interfaces.
What Is a Voice User Interface?
Why Speech?
Where Do We Go from Here?
2. Overview of Spoken Language Technology.
Architecture of a Spoken Language System.
The Impact of Speech Technology on Design Decisions.
Conclusion.
3. Overview of the Methodology.
Methodological Principles.
Steps of the Methodology.
Applying the Methodology to Real-World Applications.
Conclusion.
II. DEFINITION PHASE: REQUIREMENTS GATHERING AND HIGH-LEVEL DESIGN.
4. Requirements and High-Level Design Methodology.
Requirements Definition.
High-Level Design.
Conclusion.
5. High-Level Design Elements.
Dialog Strategy and Grammar Type.
Pervasive Dialog Elements.
Conclusion.
6. Creating Persona, by Design.
What Is Persona?
Where Does Persona Come From?
A Checklist for Persona Design.
Persona Definition.
Conclusion.
7. Sample Application: Requirements and High-Level Design.
Lexington Brokerage.
Requirements Definition.
High-Level Design.
Conclusion.
III. DESIGN PHASE: DETAILED DESIGN.
8. Detailed Design Methodology.
Anatomy of a Dialog State.
Call Flow Design.
Prompt Design.
User Testing.
Design Principles.
Conclusion.
9. Minimizing Cognitive Load.
Conceptual Complexity.
Memory Load.
Attention.
Conclusion.
10. Designing Prompts.
Conversation as Discourse.
Cohesion.
Information Structure.
Spoken Versus Written English.
Register and Consistency.
Jargon.
The Cooperative Principle.
Conclusion.
11. Planning Prosody.
What Is Prosody?
Functions of Prosody.
Stress.
Intonation.
Concatenating Phone Numbers.
Minimizing Concatenation Splices.
Pauses.
TTS Guidelines.
Conclusion.
12. Maximizing Efficiency and Clarity.
Efficiency.
Clarity.
Balancing Efficiency and Clarity.
Conclusion.
13. Optimizing Accuracy and Recovering from Errors.
Measuring Accuracy.
Dialog Design Guidelines for Maximizing Accuracy.
Recovering from Errors.
Conclusion.
14. Sample Application: Detailed Design.
Call Flow Design.
Prompt Design.
User Testing.
Conclusion.
IV. REALIZATION PHASE: DEVELOPMENT, TESTING, AND TUNING.
15. Development, Testing, and Tuning Methodology.
Development.
Testing.
Tuning.
Conclusion.
16. Creating Grammars.
Grammar Development.
Grammar Testing.
Grammar Tuning.
Conclusion.
17. Working with Voice Actors.
Scripting for Success.
Choosing Your Voice Actor.
Running a Recording Session.
Conclusion.
18. Sample Application: Development, Testing, and Tuning.
Development.
Testing.
Tuning.
19. Conclusion.
Appendix.
Bibliography.
Index.
This book shows how to design, deploy, and assess VUIs. The book itself combines discussion of essential VUI design principles and practical methodology with real-world examples of good design. It should become the standard reference to VUI.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Automated speech recognition applications are poised for phenomenal growth, because they provide companies with a distinct competitive advantage
Important design principles and guidelines are illustrated using a running sample application
The companion website will have audio clips for all the examples in the book, which will bring the examples to life for the reader
Automated speech recognition (ASR) applications - you speak naturally, and a computer system both understands what you say and answers intelligently, as opposed to touch-tone phone systems - are poised to grow at a phenomenal pace, from about a $120 million business today to more than $2 billion in 2006. We all increaslingly experience such applications when we telephone airlines, banks, and other consumer companies for information. Key to the success of all these applications is the design and development of effective voice user interfaces (VUIs.) This book shows how to design, deploy, and assess VUIs. The author team from Nuance, one of the two market leaders, includes a computer scientist, a psychologist, and a linguist, reflecting the broad range of expertise required for such work. The book itself combines discussion of essential VUI design principles and practical methodology with real-world examples of good design. It should become the standard reference to VUI design. Product Description
This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment.
The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application.
A companion Web site provides audio clips for each example: www.VUIDesign.org
The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.
Features + Benefits
By far the most comprehensive guide to voice user interface design available, written by the most experienced practitioners in the field
° Automated speech recognition applications are poised for phenomenal growth, because they provide companies with a distinct competitive advantage
° Important design principles and guidelines are illustrated using a running sample application
° The companion website will have audio clips for all the examples in the book, which will bring the examples to life for the reader
Backcover
This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment.
The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application.
A companion Web site provides audio clips for each example: www.VUIDesign.org
The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.
About the Authors and Radio Rex.
Preface.
I. INTRODUCTION.
1. Introduction to Voice User Interfaces.
What Is a Voice User Interface?
Why Speech?
Where Do We Go from Here?
2. Overview of Spoken Language Technology.
Architecture of a Spoken Language System.
The Impact of Speech Technology on Design Decisions.
Conclusion.
3. Overview of the Methodology.
Methodological Principles.
Steps of the Methodology.
Applying the Methodology to Real-World Applications.
Conclusion.
II. DEFINITION PHASE: REQUIREMENTS GATHERING AND HIGH-LEVEL DESIGN.
4. Requirements and High-Level Design Methodology.
Requirements Definition.
High-Level Design.
Conclusion.
5. High-Level Design Elements.
Dialog Strategy and Grammar Type.
Pervasive Dialog Elements.
Conclusion.
6. Creating Persona, by Design.
What Is Persona?
Where Does Persona Come From?
A Checklist for Persona Design.
Persona Definition.
Conclusion.
7. Sample Application: Requirements and High-Level Design.
Lexington Brokerage.
Requirements Definition.
High-Level Design.
Conclusion.
III. DESIGN PHASE: DETAILED DESIGN.
8. Detailed Design Methodology.
Anatomy of a Dialog State.
Call Flow Design.
Prompt Design.
User Testing.
Design Principles.
Conclusion.
9. Minimizing Cognitive Load.
Conceptual Complexity.
Memory Load.
Attention.
Conclusion.
10. Designing Prompts.
Conversation as Discourse.
Cohesion.
Information Structure.
Spoken Versus Written English.
Register and Consistency.
Jargon.
The Cooperative Principle.
Conclusion.
11. Planning Prosody.
What Is Prosody?
Functions of Prosody.
Stress.
Intonation.
Concatenating Phone Numbers.
Minimizing Concatenation Splices.
Pauses.
TTS Guidelines.
Conclusion.
12. Maximizing Efficiency and Clarity.
Efficiency.
Clarity.
Balancing Efficiency and Clarity.
Conclusion.
13. Optimizing Accuracy and Recovering from Errors.
Measuring Accuracy.
Dialog Design Guidelines for Maximizing Accuracy.
Recovering from Errors.
Conclusion.
14. Sample Application: Detailed Design.
Call Flow Design.
Prompt Design.
User Testing.
Conclusion.
IV. REALIZATION PHASE: DEVELOPMENT, TESTING, AND TUNING.
15. Development, Testing, and Tuning Methodology.
Development.
Testing.
Tuning.
Conclusion.
16. Creating Grammars.
Grammar Development.
Grammar Testing.
Grammar Tuning.
Conclusion.
17. Working with Voice Actors.
Scripting for Success.
Choosing Your Voice Actor.
Running a Recording Session.
Conclusion.
18. Sample Application: Development, Testing, and Tuning.
Development.
Testing.
Tuning.
19. Conclusion.
Appendix.
Bibliography.
Index.
This book shows how to design, deploy, and assess VUIs. The book itself combines discussion of essential VUI design principles and practical methodology with real-world examples of good design. It should become the standard reference to VUI.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.