Laurie L. CharlésWhen the Shooting Stopped
Crisis Negotiation and Critical Incident Change
Chapter 1 Introduction: A Systemic View of Crisis Negotiation Chapter 2 Origins in the Field
Police Standoffs in the 1970s
First Hostage Negotiation Unit
Hostage Negotiation as a Professional Responsibility Chapter 3 Necessary Requirements of Effective Crisis Negotiation Reconceptualizing
Who Makes an Ideal Crisis Negotiator
Rethinking the Relationship with the Hostage Taker
Utilizing Psychological Theory
Creating a Climate for Conversation
Approaching the Conver Chapter 4 Categorizing Hostage Takers according to Individual Characteristics
Appreciating the Limits of Categories
Considering the Contextual Circumstances of an Incident
Valuing Communication Skills
Using Active Listening with Hostage Takers Chapter 5 Elements of a Typical Crisis Negotiation Incident
First Response at the Scene
Making Contact
Coordination the Negotiation Team
SWAT involvement
Mental Health Consultation
Third Party Intermediaries
Dynamic Inactivity
The Stockholm Syndrome
Discus Chapter 6 Research on Crisis Negotiation
The Potential for Paradox
Studying Aspects of "Face"
Uncovering Emotion and Affect
Exploring the Developing Relationship
Discourse Analysis of a Successful Crisis Negotiation
Combining Methods (Discourse Analysis
Ethn
