Who Cares? - Middleton, Kelly E.; Petitt, Elizabeth A.
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Who Cares? is a call to arms for all proponents of public schools: administrators, teachers, support staff, and unions. It encourages schools to focus on the most important "R" of all-relationships. Many advocate the importance of relationships in a school, but few articulate how to systematically address it. Who Cares? offers hope with real world customer service examples and practices that have been implemented in one public school district in the battle to win back students. Readers can expect to find a variety of tools and resources, including: . Customer service ideas for all staff…mehr

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Produktbeschreibung
Who Cares? is a call to arms for all proponents of public schools: administrators, teachers, support staff, and unions. It encourages schools to focus on the most important "R" of all-relationships. Many advocate the importance of relationships in a school, but few articulate how to systematically address it. Who Cares? offers hope with real world customer service examples and practices that have been implemented in one public school district in the battle to win back students. Readers can expect to find a variety of tools and resources, including: . Customer service ideas for all staff members (secretaries, coaches, bus drivers, custodians, cooks) . Home visits best practice checklist (K-12) . 29 ways for teachers to WOW parents and administrators . 10 of the best customer service practices borrowed from the business world and applied to public education An intentional focus on customer service, relationships, and making connections will not only positively impact the culture of your school, but will also result in improved academic achievement.
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Autorenporträt
Kelly E. Middleton is the superintendent of Newport Public Schools in Northern Kentucky. He regularly speaks, trains, and consults with educators across the country. He has over thirty years experience in education, including twenty-three years in public school administration. Middleton is the author and coauthor of three other books on customer service in public schools.