This collected volume, featuring an international roster of well-known scholars, is the first to focus solely on the question/answer process, drawing on a range of methodological approaches like Conversational Analysis, Discourse Analysis, Discursive Psychology, and Sociolinguistics-and using as data not just medical, legal, and educational environments, but also less-studied institutions like telephone call centers, broadcast journalism (i.e. talk show interviews), academia, and telemarketing.
This collected volume, featuring an international roster of well-known scholars, is the first to focus solely on the question/answer process, drawing on a range of methodological approaches like Conversational Analysis, Discourse Analysis, Discursive Psychology, and Sociolinguistics-and using as data not just medical, legal, and educational environments, but also less-studied institutions like telephone call centers, broadcast journalism (i.e. talk show interviews), academia, and telemarketing.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Alice Freed is Professor of Linguistics, Montclair State University. Susan Ehrlich is Professor of Linguistics, York University, Canada
Inhaltsangabe
* 1.: Susan Ehrlich and Alice F. Freed: The Function of Questions in Institutional Discourse: An Introduction * 2.: Jack Sidnell: The Design and Positioning of Questions in Inquiry Testimony * 3.: John Heritage: Questioning in Medicine * 4.: Alex Hepburn and Jonathan Potter: Interrogating Tears: Some Uses Of 'Tag Questions' In A Child Protection Helpline * 5.: Geoffrey Raymond: Grammar and Social Relations: Alternative Forms of Yes/No Type Initiating Actions in Health Visitor Interaction * 6.: Elizabeth Stokoe and Derek Edwards: Asking Ostensibly Silly Questions in Police-Suspect Interrogations * 7.: Susan A. Speer: Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients * 8.: Irene Koshik: Questions that Convey Information in Teacher-Student Conferences * 9.: Janet Holmes and Tina Chiles: Is that right? Questions and Questioning as Control Devices in the Workplace * 10.: Cecilia E. Ford: Questioning in Meetings: Participation and Positioning * 11.: Srikant Sarangi: The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counselling * 12.: Steven Clayman: Questions in Broadcast Journalism * 13.: Joanna Thornborrow: Questions and Institutionality in Public Participation Broadcasting * 14.: Alice F. Freed: "I'm calling to let you know!": Company Initiated Telephone-Sales * 15.: Anna Kristina Hultgren and Deborah Cameron: "How may I help you?" Questions, Control and Customer Care in Telephone Call Centre Talk
* 1.: Susan Ehrlich and Alice F. Freed: The Function of Questions in Institutional Discourse: An Introduction * 2.: Jack Sidnell: The Design and Positioning of Questions in Inquiry Testimony * 3.: John Heritage: Questioning in Medicine * 4.: Alex Hepburn and Jonathan Potter: Interrogating Tears: Some Uses Of 'Tag Questions' In A Child Protection Helpline * 5.: Geoffrey Raymond: Grammar and Social Relations: Alternative Forms of Yes/No Type Initiating Actions in Health Visitor Interaction * 6.: Elizabeth Stokoe and Derek Edwards: Asking Ostensibly Silly Questions in Police-Suspect Interrogations * 7.: Susan A. Speer: Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients * 8.: Irene Koshik: Questions that Convey Information in Teacher-Student Conferences * 9.: Janet Holmes and Tina Chiles: Is that right? Questions and Questioning as Control Devices in the Workplace * 10.: Cecilia E. Ford: Questioning in Meetings: Participation and Positioning * 11.: Srikant Sarangi: The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counselling * 12.: Steven Clayman: Questions in Broadcast Journalism * 13.: Joanna Thornborrow: Questions and Institutionality in Public Participation Broadcasting * 14.: Alice F. Freed: "I'm calling to let you know!": Company Initiated Telephone-Sales * 15.: Anna Kristina Hultgren and Deborah Cameron: "How may I help you?" Questions, Control and Customer Care in Telephone Call Centre Talk
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