Why Is the Soft Side the Hardest Part? - Mayo, William D.
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Many managers thrive on overseeing budgets and paperwork, but they¿re intimidated when it comes to communicating, listening, and being diplomatic. These skills are often seen as side dishes to the real meat of business, but in private, veteran managers will tell you that these ¿soft-side¿ skills matter the most. William D. Mayo, who served his country in the U.S. Navy for nine years before spending almost thirty years at Caterpillar Inc., helps you master soft-side skills that will boost results at your business or organization. Learn how to: · achieve more while experiencing less stress; ·…mehr

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Produktbeschreibung
Many managers thrive on overseeing budgets and paperwork, but they¿re intimidated when it comes to communicating, listening, and being diplomatic. These skills are often seen as side dishes to the real meat of business, but in private, veteran managers will tell you that these ¿soft-side¿ skills matter the most. William D. Mayo, who served his country in the U.S. Navy for nine years before spending almost thirty years at Caterpillar Inc., helps you master soft-side skills that will boost results at your business or organization. Learn how to: · achieve more while experiencing less stress; · speak the truth without apology¿especially when dealing with employees; and · deploy a people-centric philosophy rooted in courage, service, love, and authenticity to unleash the power of people. Mayo weaves in lessons from his experiences as an executive officer of a ship, a battalion commander for more than nine hundred recruits and senior noncommissioned officers, and an executive at one of Americäs industrial giants and most admired companies so you can master soft-side skills that will boost performance.
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Autorenporträt
William D. Mayo is a former Vice President of Caterpillar Inc, retiring in 2008. He held a wide variety of positions during his career primarily in Marketing & Sales, both domestically and in Europe. Bill has served on numerous boards and with Gerson Lehrman's global consulting practice. He also taught leadership at Eureka College. Bill graduated from the United States Naval Academy, serving five years of active duty. He attended Dartmouth's Tuck Business School Executive Program and has a Master's Degree in English from Bradley University. Bill speaks to groups representing many different business settings - from large corporations, to not-for-profits, to churches colleges and government agencies on the topics of leadership development, customer service, business culture, and marketing. He is married, with five children and seventeen grandchildren. He has published several books and business articles, and also wrote/produced a feature film -winning Illinois' International Film Festival's Best Thriller award.