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  • Broschiertes Buch

Covering the roles of management and process owners, this book explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. It also covers the importance of motivation, training and career development.

Produktbeschreibung
Covering the roles of management and process owners, this book explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. It also covers the importance of motivation, training and career development.
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Autorenporträt
Jenny Dugmore