In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour. Win at Work covers all the areas that we can change and take into our own hands such as winning with people, winning in the workplace, team tips, rules for making great impressions, how to achieve success. Each section contains approximately 20 short snappy chapters with research references from a number of countries and anecdotal stories from the author's experiences around the world.
In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour. Win at Work covers all the areas that we can change and take into our own hands such as winning with people, winning in the workplace, team tips, rules for making great impressions, how to achieve success. Each section contains approximately 20 short snappy chapters with research references from a number of countries and anecdotal stories from the author's experiences around the world.
Shaun Belding is an author, speaker and leading global expert on customer experience, service recovery, leadership and building positive workplace cultures. He has helped organizations create outstanding internal and external experiences for over 25 years. Shaun is CEO of The Belding Group of Companies, an award-winning consulting and training company.
Inhaltsangabe
Part 1: The Winning Attitude 1 Winning attitude characteristic #1: The positive attitude 2 Winning attitude characteristic #2: Understanding yourself and what's important 3 Winning attitude characteristic #3: Believing 4 Winning attitude characteristic #4: Continuous improvement 5 Winning attitude characteristic #5: Passion Part 2 Achievement and Success 6 Your 100-day plan 7 Your winning personal image 8 Earning respect 9 Surround yourself with good people 10 Action is louder than words 11 The power of patience 12 The power of focus Part 3 Winning in the Workplace 13 The myths of workplace success 14 Be a champion of change 15 Big picture, little picture 16 The line (and how not to cross it) 17Ten important etiquette tips 18 Political correctness 19 Being a good team player 20 Rules for building better workplace relationships Part 4 Winning with People 21 First impressions 22 Outward focus 23 Two big hot buttons 24 Cold buttons 25 The way of words 26 Networking Part 5 Dealing with Stress and Difficult People 27 Difficult situations and people 28 All stressed up and nowhere to go
Part 1: The Winning Attitude 1 Winning attitude characteristic #1: The positive attitude 2 Winning attitude characteristic #2: Understanding yourself and what's important 3 Winning attitude characteristic #3: Believing 4 Winning attitude characteristic #4: Continuous improvement 5 Winning attitude characteristic #5: Passion Part 2 Achievement and Success 6 Your 100-day plan 7 Your winning personal image 8 Earning respect 9 Surround yourself with good people 10 Action is louder than words 11 The power of patience 12 The power of focus Part 3 Winning in the Workplace 13 The myths of workplace success 14 Be a champion of change 15 Big picture, little picture 16 The line (and how not to cross it) 17Ten important etiquette tips 18 Political correctness 19 Being a good team player 20 Rules for building better workplace relationships Part 4 Winning with People 21 First impressions 22 Outward focus 23 Two big hot buttons 24 Cold buttons 25 The way of words 26 Networking Part 5 Dealing with Stress and Difficult People 27 Difficult situations and people 28 All stressed up and nowhere to go
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