Wired for Good is a nuts-and-bolts guide to strategic technology planning for nonprofit organizations-- no matter how large or small. This book leads nonprofits through a planning process that will help them align their technology use with their mission and strategic goals, determine what the appropriate technology tools are to meet those goals, and how the technology will be implemented and supported over time. This essential guide also shows how to win support for a strategic technology plan within an organization, evaluate a plan's effectiveness, and help staff and other stakeholders adapt…mehr
Wired for Good is a nuts-and-bolts guide to strategic technology planning for nonprofit organizations-- no matter how large or small. This book leads nonprofits through a planning process that will help them align their technology use with their mission and strategic goals, determine what the appropriate technology tools are to meet those goals, and how the technology will be implemented and supported over time. This essential guide also shows how to win support for a strategic technology plan within an organization, evaluate a plan's effectiveness, and help staff and other stakeholders adapt to the changes new technology will bring about. Wired for Good shows nonprofit professionals how to * Get their organization ready for the strategic technology planning process * Dispel the myths surrounding technology planning * Understand the benefits of strategic technology planning * Overcome organizational resistance to strategic technology planning * Define the roles and responsibilities of staff and other key stakeholders in creating a successful plan * Make the best use of volunteers and consultants * Find the funds to support technology implementation In addition, Wired for Good is filled with practical suggestions, templates, and examples from real-life technology plans created successfully by nonprofits. This essential resource is based on the successful Wired for Goodä program from the Center for Excellence in Nonprofits, a leadership support organization that promotes excellence in nonprofit organizational performance. "Few issues are more challenging for nonprofit executives than aligning mission, strategy, and technology. The comprehensive strategic approach and excellent tools for technology planning presented so clearly in this book should help resolve this challenge for both small and large nonprofits alike." -- Dave Thornton, president and CEO, YMCA of Santa Clara Valley "The detailed how-to approach provides an excellent roadmap for the largely neglected task of technology planning. Any organization that wishes to use technology strategically would benefit hugely by following the process presented." -- Susan Packard Orr, chairman, David and Lucile Packard Foundation "Too many IT projects fail. The blueprint for technology planning presented by Joni Podolsky will help you build a solid system and derive real benefit from the money and effort you invest in Information Technology." -- James M. Patell, Herbert Hoover Professor of Public and Private Management, Stanford Graduate School of BusinessHinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Joni Podolsky is the founding program director of Wired for Good, a program of the Center for Excellence in Nonprofits in San Jose, California. As program director, she helped Silicon Valley nonprofits use technology strategically to improve their effectiveness by leveraging the community expertise and resources necessary to assist them in the development and implementation of strategic technology plans.
Inhaltsangabe
Preface xv The Author xxiii PART 1 GETTING STARTED 1 Understanding Technology Planning 3 Figure 1.1 Technology Plan Pyramid 4 2 Planning and the Technology Implementation Cycle 8 Figure 2.1 Technology Implementation Cycle 9 Table 2.1 Total Cost of Ownership in Relationship to Actions Chosen 12 3 Assessing Organizational Readiness 14 Figure 3.1 Triangle of Constraints 17 4 Addressing Resistance 18 PART 2 PLANNING THE PLAN 5 Managing the Process 27 Worksheet 5.1 Decision Log 31 Worksheet 5.2 Actions Required (AR) Log 33 6 Building the Planning Team 38 Worksheet 6.1 Process-Responsibility Matrix 44 7 Leadership Roles and Responsibilities 46 8 Working with Consultants and Volunteers 51 PART 3 DEVELOPING YOUR TECHNOLOGY PLAN 9 Front Matter 59 Example 9.1 Cupertino Community Services: Front Matter 61 10 Background Information 62 Example 10.1 Services for Brain Injury: Background Information 64 Example 10.2 San Jose Repertory Theatre: Background Information 65 Example 10.3 Diabetes Society of Santa Clara Valley: Background Information 66 11 Business Analysis 67 Worksheet 11.1 Budget Reminder 70 Worksheet 11.2 Timeline Reminder 71 Example 11.1 Cupertino Community Services: Business Analysis 83 Example 11.2 Diabetes Society of Santa Clara Valley: Business Analysis 84 Example 11.3 San Jose Repertory Theatre: Business Analysis 85 Example 11.4 Girl Scouts of Santa Clara County: Business Analysis 87 Example 11.5 Diabetes Society of Santa Clara Valley: Business Analysis 88 12 Network Services 90 Example 12.1 Parents Helping Parents, Inc.: Network Services 100 Example 12.2 Child Care Coordinating Council of San Mateo County, Inc.: Network Services 103 Example 12.3 Hope Rehabilitation Services: Network Services 104 Example 12.4 Girl Scouts of Santa Clara County: Network Services 105 Example 12.5 Services for Brain Injury: Network Services 106 Example 12.6 Girl Scouts of Santa Clara County: Network Services 106 13 Equipment Narrative and Table 107 Example 13.1 Youth Science Institute: Equipment Table 113 Example 13.2 San Jose Repertory Theatre: Equipment Table 114 Example 13.3 Junior Achievement of the Bay Area, Inc.: Equipment Narrative 116 Example 13.4 Clara Mateo Alliance, Inc.: Equipment Narrative 116 Worksheet 13.1 Hardware Inventory: Computers 117 Worksheet 13.2 Hardware Inventory: Peripherals 118 Worksheet 13.3 Hardware Inventory: Servers 119 14 Software Narrative and Table 120 Example 14.1 Youth Science Institute: Software Table 128 Example 14.2 Cupertino Community Services: Software Table 129 Example 14.3 Cupertino Community Services: Software Narrative 130 Example 14.4 Junior Achievement of the Bay Area, Inc.: Software Narrative 131 Example 14.5 Cupertino Community Services: Software Narrative 131 Worksheet 14.1 Software Inventory 132 15 Network: LAN/WAN Narrative, Inventories, and Diagrams 133 Example 15.1 Presentation Center: LAN/WAN Narrative and Inventory 142 Example 15.2 Hope Rehabilitation Services: LAN/WAN Narrative and Diagram 143 Example 15.3 Hope Rehabilitation Services: LAN/WAN Diagram 145 Example 15.4 Child Care Coordinating Council of San Mateo County, Inc.: LAN/WAN Diagram 146 Example 15.5 Unnamed Nonprofit: Site Plan Diagram 147 Example 15.6 EMQ Children and Family Services: Site Plan Diagram 148 Worksheet 15.1 LAN/WAN Equipment Inventory 149 16 Other Technologies 150 Example 16.1 Parents Helping Parents, Inc.: Other Technologies 154 Example 16.2 American Red Cross, Santa Clara Valley Chapter: Other Technologies 154 Example 16.3 Cupertino Community Services: Other Technologies 155 Worksheet 16.1 Other Technologies Inventory 156 17 Facilities Plan 157 Example 17.1 Hope Rehabilitation Services: Facilities Plan 160 Example 17.2 Clara Mateo Alliance, Inc.: Facilities Plan 161 18 Security Plan 162 Example 18.1 Junior Achievement of the Bay Area, Inc.: Security Plan 167 Example 18.2 Parents Helping Parents, Inc.: Security Plan 168 19 Technology Support Plan 169 Example 19.1 San Jose Repertory Theatre: Technology Support Plan 174 Example 19.2 Cupertino Community Services: Technology Support Plan 176 Example 19.3 San Jose Repertory Theatre: Technology Support Plan 177 20 Training Plan 178 Example 20.1 Presentation Center: Training Plan 182 Worksheet 20.1 Training Plan Matrix 185 21 Evaluation and Continuous Improvement Strategy 186 Example 21.1 Mission Hospice, Inc.: Evaluation and Continuous Improvement Strategy 189 Example 21.2 Services for Brain Injury: Evaluation and Continuous Improvement Strategy 190 22 Acceptable Use Policy 191 Example 22.1 Junior Achievement of the Bay Area, Inc.: Acceptable Use Policy 193 Example 22.2 San Jose Repertory Theatre: Acceptable Use Policy 194 23 Budget 197 Example 23.1 San Jose Repertory Theatre: Budget 201 Example 23.2 Presentation Center: Budget 204 Worksheet 23.1 Technology Budget 205 24 Implementation Timeline 210 Example 24.1 Services for Brain Injury: Implementation Timeline 213 Example 24.2 Child Care Coordinating Council of San Mateo County, Inc.: Implementation Timeline 215 Example 24.3 Hope Rehabilitation Services: Implementation Timeline 216 25 Appendixes 217 Example 25.1 Girl Scouts of Santa Clara County: Appendix 219 Example 25.2 Parents Helping Parents, Inc.: Appendix 221 26 Preparing the Document 222 PART 4 WHAT'S NEXT? 27 Managing Organizational Change 227 28 Funding and In-Kind Donations 232 29 Revisiting the Technology Plan 237 PART 5 RESOURCES A Comprehensive Technology Plan Outline 243 B Flowchart Symbols 259 C Technology Plan Checklist 261 D Glossary of Terms 263 E Where to Go for More Information 281 Index 283
Preface xv The Author xxiii PART 1 GETTING STARTED 1 Understanding Technology Planning 3 Figure 1.1 Technology Plan Pyramid 4 2 Planning and the Technology Implementation Cycle 8 Figure 2.1 Technology Implementation Cycle 9 Table 2.1 Total Cost of Ownership in Relationship to Actions Chosen 12 3 Assessing Organizational Readiness 14 Figure 3.1 Triangle of Constraints 17 4 Addressing Resistance 18 PART 2 PLANNING THE PLAN 5 Managing the Process 27 Worksheet 5.1 Decision Log 31 Worksheet 5.2 Actions Required (AR) Log 33 6 Building the Planning Team 38 Worksheet 6.1 Process-Responsibility Matrix 44 7 Leadership Roles and Responsibilities 46 8 Working with Consultants and Volunteers 51 PART 3 DEVELOPING YOUR TECHNOLOGY PLAN 9 Front Matter 59 Example 9.1 Cupertino Community Services: Front Matter 61 10 Background Information 62 Example 10.1 Services for Brain Injury: Background Information 64 Example 10.2 San Jose Repertory Theatre: Background Information 65 Example 10.3 Diabetes Society of Santa Clara Valley: Background Information 66 11 Business Analysis 67 Worksheet 11.1 Budget Reminder 70 Worksheet 11.2 Timeline Reminder 71 Example 11.1 Cupertino Community Services: Business Analysis 83 Example 11.2 Diabetes Society of Santa Clara Valley: Business Analysis 84 Example 11.3 San Jose Repertory Theatre: Business Analysis 85 Example 11.4 Girl Scouts of Santa Clara County: Business Analysis 87 Example 11.5 Diabetes Society of Santa Clara Valley: Business Analysis 88 12 Network Services 90 Example 12.1 Parents Helping Parents, Inc.: Network Services 100 Example 12.2 Child Care Coordinating Council of San Mateo County, Inc.: Network Services 103 Example 12.3 Hope Rehabilitation Services: Network Services 104 Example 12.4 Girl Scouts of Santa Clara County: Network Services 105 Example 12.5 Services for Brain Injury: Network Services 106 Example 12.6 Girl Scouts of Santa Clara County: Network Services 106 13 Equipment Narrative and Table 107 Example 13.1 Youth Science Institute: Equipment Table 113 Example 13.2 San Jose Repertory Theatre: Equipment Table 114 Example 13.3 Junior Achievement of the Bay Area, Inc.: Equipment Narrative 116 Example 13.4 Clara Mateo Alliance, Inc.: Equipment Narrative 116 Worksheet 13.1 Hardware Inventory: Computers 117 Worksheet 13.2 Hardware Inventory: Peripherals 118 Worksheet 13.3 Hardware Inventory: Servers 119 14 Software Narrative and Table 120 Example 14.1 Youth Science Institute: Software Table 128 Example 14.2 Cupertino Community Services: Software Table 129 Example 14.3 Cupertino Community Services: Software Narrative 130 Example 14.4 Junior Achievement of the Bay Area, Inc.: Software Narrative 131 Example 14.5 Cupertino Community Services: Software Narrative 131 Worksheet 14.1 Software Inventory 132 15 Network: LAN/WAN Narrative, Inventories, and Diagrams 133 Example 15.1 Presentation Center: LAN/WAN Narrative and Inventory 142 Example 15.2 Hope Rehabilitation Services: LAN/WAN Narrative and Diagram 143 Example 15.3 Hope Rehabilitation Services: LAN/WAN Diagram 145 Example 15.4 Child Care Coordinating Council of San Mateo County, Inc.: LAN/WAN Diagram 146 Example 15.5 Unnamed Nonprofit: Site Plan Diagram 147 Example 15.6 EMQ Children and Family Services: Site Plan Diagram 148 Worksheet 15.1 LAN/WAN Equipment Inventory 149 16 Other Technologies 150 Example 16.1 Parents Helping Parents, Inc.: Other Technologies 154 Example 16.2 American Red Cross, Santa Clara Valley Chapter: Other Technologies 154 Example 16.3 Cupertino Community Services: Other Technologies 155 Worksheet 16.1 Other Technologies Inventory 156 17 Facilities Plan 157 Example 17.1 Hope Rehabilitation Services: Facilities Plan 160 Example 17.2 Clara Mateo Alliance, Inc.: Facilities Plan 161 18 Security Plan 162 Example 18.1 Junior Achievement of the Bay Area, Inc.: Security Plan 167 Example 18.2 Parents Helping Parents, Inc.: Security Plan 168 19 Technology Support Plan 169 Example 19.1 San Jose Repertory Theatre: Technology Support Plan 174 Example 19.2 Cupertino Community Services: Technology Support Plan 176 Example 19.3 San Jose Repertory Theatre: Technology Support Plan 177 20 Training Plan 178 Example 20.1 Presentation Center: Training Plan 182 Worksheet 20.1 Training Plan Matrix 185 21 Evaluation and Continuous Improvement Strategy 186 Example 21.1 Mission Hospice, Inc.: Evaluation and Continuous Improvement Strategy 189 Example 21.2 Services for Brain Injury: Evaluation and Continuous Improvement Strategy 190 22 Acceptable Use Policy 191 Example 22.1 Junior Achievement of the Bay Area, Inc.: Acceptable Use Policy 193 Example 22.2 San Jose Repertory Theatre: Acceptable Use Policy 194 23 Budget 197 Example 23.1 San Jose Repertory Theatre: Budget 201 Example 23.2 Presentation Center: Budget 204 Worksheet 23.1 Technology Budget 205 24 Implementation Timeline 210 Example 24.1 Services for Brain Injury: Implementation Timeline 213 Example 24.2 Child Care Coordinating Council of San Mateo County, Inc.: Implementation Timeline 215 Example 24.3 Hope Rehabilitation Services: Implementation Timeline 216 25 Appendixes 217 Example 25.1 Girl Scouts of Santa Clara County: Appendix 219 Example 25.2 Parents Helping Parents, Inc.: Appendix 221 26 Preparing the Document 222 PART 4 WHAT'S NEXT? 27 Managing Organizational Change 227 28 Funding and In-Kind Donations 232 29 Revisiting the Technology Plan 237 PART 5 RESOURCES A Comprehensive Technology Plan Outline 243 B Flowchart Symbols 259 C Technology Plan Checklist 261 D Glossary of Terms 263 E Where to Go for More Information 281 Index 283
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