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Over the past few years, the underrepresentation of women in the higher echelons of management has become a key topic of board room discussions. Within the international luxury hotel industry, which is characterized by a challenging, demanding and emergent nature, the executive members are predominantly male. However, in service industries which are characterized by high levels of emotional labor, the presence of female executives could contribute significantly to the well-being of a company. This book describes a study which indicates that a possible explanation for this selection process within the international luxury hotel industry, does not solely lie in the scarcity of the position and can neither be (solely) attributed to gender. Those who have made it to the top may well be the ones whose personality traits fit' the demands of the position rather than those of a specific gender. The analysis described in this book sheds light on this dilemma and should be especially useful to professionals in the hospitality industry or anyone else interested in the glass ceiling phenomenon.