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Quality health care during and immediately after the critical period of labor and delivery is a single most important intervention for preventing maternal and neonatal morbidity and mortality. Researchers have developed several indicators to measure quality of health care services based on patients' health outcomes. In maternal-child nursing practice, patient satisfaction has been widely recognized as one of the critical indicators of the quality and the efficiency of the health care systems.Patient satisfaction is an important health outcome in today's cost conscious health care arena. It is used by health care providers, administrators and policymakers to assess the quality of care, make decisions about the organization and provision of health care services, avoid malpractice litigation and maintain a competitive edge in the health care arena
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