From the author of "Seamless Government", this hands-on workbook helps public sector managers and teams put reform ideas into action and gives them the hands-on tools for redesigning work processes to make them more efficient, effective, and responsive. The book includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, and examples of successful reform projects.
From the author of "Seamless Government", this hands-on workbook helps public sector managers and teams put reform ideas into action and gives them the hands-on tools for redesigning work processes to make them more efficient, effective, and responsive. The book includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, and examples of successful reform projects.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Russell M. Linden has been teaching, consulting with, and writing about leaders since 1985. His main areas of expertise include the human side of change, collaboration, crisis leadership, strategic thinking, and resilience. His clients include major federal government agencies, nonprofits in the United States and Israel, state and local agencies, and elected officials. His most recent book is Leading across Boundaries (2010).
Inhaltsangabe
Preface ix Acknowledgments xvii The Author xix Part 1 Preparing for Real Change 1 Overview of Seamless government Concepts 3 2 Reconditions for Major Change 15 3 Key Roles when Redesigning 25 4 The Steering Team Takes the Lead 35 Part 2 Redesigning Your Work Progresses 5 Four Steps to Redesigning Key Processes 51 6 Mapping the Current Process 55 7 Establishing Desired Outcomes 73 8 Setting Your Stretch Objective 89 9 Designing from a Clean Sheet 105 Part 3 Ensuring Successful Implementation 10 Writing and Making Your Business Case 127 11 Communicating and Marketing Your Project 137 12 Building a Bridge from Design to Implementation 149 Afterword 173 Appendixes A Focus Group Example 175 B Stakeholder Gap Analysis 179 C Benchmarking Steps 183 D Exercises for Doing Out-of-the-Box Thinking 185 E Value-Added Analysis 193 F Network Planning Techniques 195 Recommended 201
Preface ix Acknowledgments xvii The Author xix Part 1 Preparing for Real Change 1 Overview of Seamless government Concepts 3 2 Reconditions for Major Change 15 3 Key Roles when Redesigning 25 4 The Steering Team Takes the Lead 35 Part 2 Redesigning Your Work Progresses 5 Four Steps to Redesigning Key Processes 51 6 Mapping the Current Process 55 7 Establishing Desired Outcomes 73 8 Setting Your Stretch Objective 89 9 Designing from a Clean Sheet 105 Part 3 Ensuring Successful Implementation 10 Writing and Making Your Business Case 127 11 Communicating and Marketing Your Project 137 12 Building a Bridge from Design to Implementation 149 Afterword 173 Appendixes A Focus Group Example 175 B Stakeholder Gap Analysis 179 C Benchmarking Steps 183 D Exercises for Doing Out-of-the-Box Thinking 185 E Value-Added Analysis 193 F Network Planning Techniques 195 Recommended 201
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