Working PeopleSmart: 6 Strategies for Success - Silberman, Mel; Hansburg, Freda
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Shows how to apply PeopleSmart strategies in challenging relationships with customers, colleagues, bosses, and employees Includes dozens of how-tos for bringing out the best in others at work in order to enhance career satisfaction, collaboration, leadership, staff development, employee retention, team building and, customer service. Offers practical solutions to the toughest real-life interpersonal dilemmas people encounter at work--How to I get along with a sour colleague? How do I fire someone? How do I get my ideas heard?

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Produktbeschreibung
Shows how to apply PeopleSmart strategies in challenging relationships with customers, colleagues, bosses, and employees Includes dozens of how-tos for bringing out the best in others at work in order to enhance career satisfaction, collaboration, leadership, staff development, employee retention, team building and, customer service. Offers practical solutions to the toughest real-life interpersonal dilemmas people encounter at work--How to I get along with a sour colleague? How do I fire someone? How do I get my ideas heard?
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Autorenporträt
Mel Silberman, Ph.D., is professor and coordinator of the Adult and Organizational Development Program at Temple University where he received the “Great Teacher” Award. He is also president of Active Training, a provider of cutting-edge business and personal development seminars based in Princeton, NJ. A licensed psychologist, he specializes in training and devel- opment, marital and family health, performance improvement, and team building. Dr. Silberman has written a dozen best-selling books for parents, business people, educators, and trainers, including Active Training, Active Learning, How to Discipline Without Feeling Guilty, Confident Parenting, 101 Ways to Make Meetings Active, and 101 Ways to Make Training Active. He is also editor of The Team and Organization Development Sourcebook, The Training and Performance Sourcebook, and The Consultant’s Toolkit. Dr. Silberman is a widely sought-after speaker and seminar leader for educational, corporate, governmental, and human serv- ice organizations. Freda Hansburg, Ph.D., is a psychologist and facilitator of change both for individuals and for organizations. She currently maintains a clinical practice with individuals and couples and directs the Technical Assistance Center, a consultation and training program at the University of Medicine and Dentistry of New Jersey. A popular trainer and conference presenter, Dr. Hansburg has provided consultation to numerous behavioral health and human service organizations, taught in university settings, and published professional and popular articles.