R. Kent Crookston is the director of the Academic Administrative Support Program at the Brigham Young University Faculty Center. In addition to researching academic administration, he currently researches and teaches effective decision-making.
Problem Faculty: The Number One Concern of America's Academic Chairs 1
Part One The Six Steps
1. Step 1: Clarify Values and Expectations 11
2. Step 2: Follow Policy 27
3. Step 3: Build Trust with Colleagues 37
4. Step 4: Evaluate Yourself and Your Perceptions 53
5. Step 5: Listen 69
6. Step 6: Take Effective Action 87
Part Two Tough Questions
7. What About the Chronic Poor Performer? 113
8. What About the Passive-Aggressive Colleague? 121
9. What About Bullies? 131
10. What About the Problem Characters Who Emerge During Times of Change?
149
11. What About the Psychologically Impaired? 163
Carolyn Oxenford and Sally Kuhlenschmidt
Conclusion 191
Appendix A Sample Vision and Mission Statement 193
Appendix B Sample No-Bullying Policy 199
Appendix C Faculty Behaviors That May Suggest a Mental Health Problem 203
Acknowledgments 211
The Author 213
Index 215
