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Who knew people could be so angry about work? Phoenix Washington's fantasies of being the "sexy secret agent" quickly evaporate into thin air, once she learns that her next assignment involves working as a risk specialist at a hotline for angry employees. While trying not to become disgruntled like the callers she listens to, or freaked out by her coworkers, Phoenix must discover the real secret behind the company's success, or feel the wrath of "M.E. " her boss. No worries, she's got this.