Vivian Scott

Workplace Conflict Resolution Essentials for Dummies

• Broschiertes Buch

Produktbeschreibung

Learn to:Manage conflicts and restore peace in the workplace Create and maintain a positive working environment Maximise the potential of your team and improve productivity Address conflicts, resolve disputes and restore peaceWorking your way through conflict in the office can present unexpected challenges, but there?s no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.Understand conflict at work ? discover some contributors to conflict and tap into resolution expertiseFind out what emotions bring to conflict ? grasp why people think the way they do and how to process difficult situationsPractice self-awareness ? explore common managerial pitfalls and take a realistic view of your skillsIt?s all about negotiation ? encourage communication, work through resistance and meet privately with individualsOpen the book and find:When to address conflict Help with starting a mediation meeting Tips for creating a working agenda Ways to assess the intensity of a conflict Guidance on designing a conflict resolution plan How to work with Human Resources Pearls of wisdom from professional mediators

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Produktdetails

• Verlag: John Wiley & Sons Australia Ltd
• Australian and New Zealand Edition
• Seitenzahl: 192
• Erscheinungstermin: 8. Juni 2015
• Englisch
• Abmessung: 216mm x 140mm x 11mm
• Gewicht: 260g
• ISBN-13: 9780730319450
• ISBN-10: 0730319458
• Artikelnr.: 41609135

Autorenporträt

Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.

Inhaltsangabe

Introduction 1
Chapter 1: Conflict Resolution at Work 5
Chapter 2: Understanding What People Bring to Conflict 13
Chapter 3: Determining How Groups Contribute to Conflict 29
Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict
45
Chapter 5: Knowing When to Address Conflict 61
Chapter 6: Developing a Plan and Preparing for a Meeting 75
Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87
Chapter 8: Negotiating Possible Solutions to a Conflict 103
Chapter 9: Offering Proposals and Crafting Agreements 123
Chapter 10: Adapting a Conflict Meeting for the Entire Team 141
Chapter 11: Determining How Your Company Can Help 159
Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167
Index 171