1. Introduction Paul Luff, Jon Hindmarsh and Christian Heath; Part I.
Exploring the Workplace: 2. Making a case Lucy Suchman; 3. Design by
problem solving Graham Button and Wes Sharrock; 4. Analysing cooperative
work in an urban traffic control room for the design of a coordination
support system Jacques Theureau and Genevieve Fillippi; 5. Expert systems
in (inter)action: diagnosing document machine problems over the telephone
Jack Whalen and Eric Vinkhuyzen; 6. The critical role of workplace studies
in CSCW Kjeld Schmidt; 7. From individual action to collective activity and
back Yrjo Engestrom; Part II. The interface between research and design. 8.
Analysing work practice and the potential role of new technology at the
International Monetary Fund Richard H. R. Harper; 9. Ethnography,
communication and support for design John Hughes, Jon O'Brien, Tom Rodden
and Mark Rouncefield; 10. Where the rubber hits the road Bob Anderson; 11.
Situating workplace studies within the human- computer interaction field
Liam J. Bannon; 12. Analysing the workplace and user requirements Marina
Jirotka and Lincoln Wallen; 13. Supporting interdisciplinary design Thomas
Erikson.
