Going far beyond the latest instructional fads or merely theory, Writing Training Materials That Work offers an up-to-date synthesis and summary of "best practices" in instructional design. It provides specific how-to guidelines that are research-based, have been used by practitioners long enough to show they are acceptable and can be implemented in business settings, and-- perhaps most importantly-- produce consistently good instructional results. The book includes instructional strategies grounded in cognitive theory and covers a range of key areas, including Declarative Knowledge (facts, concepts, principles, and metal models), Procedural Knowledge (well-structured and ill-structured), Problem Solving-- including a special chapter on teaching troubleshooting. The authors also provide a variety of illustrative examples, templates, and other useful job aids.