PRAISE FOR ZEN AND THE ART OF DIGITAL TRANSFORMATION "Sara Teitelman's Zen and the Art of Digital Transformation will enable business leaders to achieve their full potential with digital transformation by cultivating a mindful approach to digital maturity. This is a must-read book that applies a human centric approach to doing more with less." -R "RAY" WANG, CEO of Constellation Research, Inc., Co-Host of DisrupTV, Bestselling Author "This transformative guide is a must-read for anyone seeking to harmonize technology and humanity in the workplace. Sara Teitelman offers a refreshing perspective…mehr
PRAISE FOR ZEN AND THE ART OF DIGITAL TRANSFORMATION "Sara Teitelman's Zen and the Art of Digital Transformation will enable business leaders to achieve their full potential with digital transformation by cultivating a mindful approach to digital maturity. This is a must-read book that applies a human centric approach to doing more with less." -R "RAY" WANG, CEO of Constellation Research, Inc., Co-Host of DisrupTV, Bestselling Author "This transformative guide is a must-read for anyone seeking to harmonize technology and humanity in the workplace. Sara Teitelman offers a refreshing perspective and practical advice on how forward-thinking organizations can create a more innovative and fulfilling work environment." -AMANDA WIND O'DONNELL, Director of Organizational Excellence at Break Through Tech "If your company is bogged down by a proliferation of duplicative tech, use Zen and the Art of Digital Transformation to discover where your organization can streamline and take back your digital advantage. Teitelman's book is an essential how-to manual in decluttering the disheveled closet of your digital workplace, Marie Kondo-style." -NATHAN FISHER, Director, Internal Communication, Databricks, Tesla and Google "Zen and the Art of Digital Transformation is your roadmap to success. If you invest the time to read and follow this book's strategies, you will save time, have happier employees, and create off-the-charts positive levels of dialogue and confidence building with stakeholders, executives, and the board." -ROSS COMSTOCK, Innovator and Tech Leader, former VP, Information Systems and Technology at the W.K. Kellogg FoundationHinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
SARA TEITELMAN, MPH, is CEO of the digital transformation firm, Ideal State, which she co-founded in 2016. She began her career as a public health professional before shifting her focus to the digital health of the organizations where she worked, which included the Gates Foundation and international NGO Pact.Br />More than 15 years and hundreds of client projects later, Sara's unique blend of human-centered design, knowledge management, and change management has helped organizations of all sizes transform their digital landscape in ways that boost employee engagement and organizational efficiency. She has been a featured speaker at industry conferences including KMWorld, APQC, NTEN, and Digital Workplace Experience and holds a master of public health degree from the University of Washington. Sara lives in Santa Fe, New Mexico with her husband, Jeremy, and young daughter, Abigail.
Inhaltsangabe
Prologue: My First Computer xi Preface xv Part I Preparing for the Journey 1 Chapter 1 Applying Zen Concepts to the Digital Enterprise 3 Employees are Feeling Frustrated and Disengaged Due to the Overwhelming Number and Complexity of Digital Tools they Interact with Day to Day 4 Resistance to Change in the Workplace is Generally seen as Something to be Overcome, not Understood 6 Chapter 2 (Re)Defining Digital Transformation 9 Three Key Elements of Digital Transformation 10 Purposeful 10 Human-Centered 10 Responsive and Resilient 10 The Ideal Versus Real Digital Workplace 11 Chapter 3 Leading Differently 17 Practicing Human-Centeredness 21 Core Concepts of Human-Centered Design 22 Applying Design Thinking to the Digital Workplace 24 Chapter 4 Preparing the Way 29 Linking to Organizational Strategy 29 Identifying Key Stakeholders 30 Forming the Project Team 34 Core Project Team 34 Assembling a Steering Group 40 Recruiting Champions 44 Assessing Change Readiness 47 Change Readiness Assessment 47 Part II Designing the Ideal Digital Workplace 55 Chapter 5 Looking 57 Building an IT Systems Inventory and Map 60 Making Sense of the Digital Workplace 62 Communication 64 Content and Collaboration 65 Data Analysis and Management 67 Security 70 Creating a Visual Systems Map 73 Chapter 6 Listening 79 Who to Include 81 Discovery Methods 82 Method: Focus Group 82 Method: One-on-One Interviews 84 Method: Surveys 84 Stay Mindful of Your Mindset 86 Qualitative versus Quantitative Research and Analysis 88 Getting Ready for Discovery Data Collection 91 Prepare the Discussion Guide 96 Sample Interview or Focus Group Discussion Guide 96 Discussion Questions 97 Closing Talking Points 98 Chapter 7 Envisioning 101 The Future-State Workshop 102 Selecting Workshop Participants 104 Planning the Workshop 105 Presenting the Vision 107 Part III Achieving the Ideal Digital Workplace 113 Chapter 8 The Art of Digital Decluttering 115 The Basic Rules of (Digital) Tidying 116 Sara's Rules for Digital Tidying 116 Chapter 9 Selecting Timing and Tactics 121 Digital Transformation Readiness Assessment 123 Developing the Digital Transformation Roadmap 124 Guide to Building the Digital Transformation Roadmap 126 Chapter 10 Building the Future 131 Define User Stories and Requirements 132 Selecting the Right Technology 135 Selecting the Right Partner 136 Launching the Implementation Process 140 Managing the Implementation Process 140 Designing a Great User Experience 143 Chapter 11 Introducing Change 147 Communicating About Change 149 Preparing for Launch 156 Chapter 12 Stewarding the Digital Workplace 161 Governance Considerations 162 Governance Approaches 164 Strategic Decision-Making 164 Risk Management 164 Continuous Improvement 165 Chapter 13 Measuring and Improving 175 Epilogue: Keeping Technology Human 185 Appendix A: Digital Workplace Maturity Assessment 187 Appendix B: Sample Annual State of the Digital Workplace Survey 201 Notes 205 Acknowledgments 207 About the Author 209 Index 211
Prologue: My First Computer xi Preface xv Part I Preparing for the Journey 1 Chapter 1 Applying Zen Concepts to the Digital Enterprise 3 Employees are Feeling Frustrated and Disengaged Due to the Overwhelming Number and Complexity of Digital Tools they Interact with Day to Day 4 Resistance to Change in the Workplace is Generally seen as Something to be Overcome, not Understood 6 Chapter 2 (Re)Defining Digital Transformation 9 Three Key Elements of Digital Transformation 10 Purposeful 10 Human-Centered 10 Responsive and Resilient 10 The Ideal Versus Real Digital Workplace 11 Chapter 3 Leading Differently 17 Practicing Human-Centeredness 21 Core Concepts of Human-Centered Design 22 Applying Design Thinking to the Digital Workplace 24 Chapter 4 Preparing the Way 29 Linking to Organizational Strategy 29 Identifying Key Stakeholders 30 Forming the Project Team 34 Core Project Team 34 Assembling a Steering Group 40 Recruiting Champions 44 Assessing Change Readiness 47 Change Readiness Assessment 47 Part II Designing the Ideal Digital Workplace 55 Chapter 5 Looking 57 Building an IT Systems Inventory and Map 60 Making Sense of the Digital Workplace 62 Communication 64 Content and Collaboration 65 Data Analysis and Management 67 Security 70 Creating a Visual Systems Map 73 Chapter 6 Listening 79 Who to Include 81 Discovery Methods 82 Method: Focus Group 82 Method: One-on-One Interviews 84 Method: Surveys 84 Stay Mindful of Your Mindset 86 Qualitative versus Quantitative Research and Analysis 88 Getting Ready for Discovery Data Collection 91 Prepare the Discussion Guide 96 Sample Interview or Focus Group Discussion Guide 96 Discussion Questions 97 Closing Talking Points 98 Chapter 7 Envisioning 101 The Future-State Workshop 102 Selecting Workshop Participants 104 Planning the Workshop 105 Presenting the Vision 107 Part III Achieving the Ideal Digital Workplace 113 Chapter 8 The Art of Digital Decluttering 115 The Basic Rules of (Digital) Tidying 116 Sara's Rules for Digital Tidying 116 Chapter 9 Selecting Timing and Tactics 121 Digital Transformation Readiness Assessment 123 Developing the Digital Transformation Roadmap 124 Guide to Building the Digital Transformation Roadmap 126 Chapter 10 Building the Future 131 Define User Stories and Requirements 132 Selecting the Right Technology 135 Selecting the Right Partner 136 Launching the Implementation Process 140 Managing the Implementation Process 140 Designing a Great User Experience 143 Chapter 11 Introducing Change 147 Communicating About Change 149 Preparing for Launch 156 Chapter 12 Stewarding the Digital Workplace 161 Governance Considerations 162 Governance Approaches 164 Strategic Decision-Making 164 Risk Management 164 Continuous Improvement 165 Chapter 13 Measuring and Improving 175 Epilogue: Keeping Technology Human 185 Appendix A: Digital Workplace Maturity Assessment 187 Appendix B: Sample Annual State of the Digital Workplace Survey 201 Notes 205 Acknowledgments 207 About the Author 209 Index 211
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