Bernard Marr

25 Need-To-Know Key Performance Indicators (eBook, PDF)

25 Need-To-Know Key Performance Indicators

• Format: PDF

Produktbeschreibung

Includes 10 handy do's and don'ts of using KPIs

• Want to measure the performance of your people and your business?
• Need a quick overview of the most useful KPIs and how to use them?
• Only want what you need to know, rather than reams of theory?

With the critical Key Performance Indicators required to understand your employees,financials and customers, this book tells you what you need to know, fast.

'This book does a fantastic job of narrowing down the best KPIs for you and your team. It's short, sharp and incredibly useful.' --Thomas H. Davenport, Distinguished Professor at Babson College and author of BigData@Work

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Produktdetails

• Verlag: Pearson HigherEducation
• Seitenzahl: 224
• Erscheinungstermin: 28. August 2014
• Englisch
• ISBN-13: 9781292016498
• Artikelnr.: 41505940

Autorenporträt

Bernard Marr is a leading global authority and best-selling author on organisational performance and business success. He regularly advises leading companies, organisations and governments across the globe, making him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. He is acknowledged by the CEO Journal as one of today's leading business brains.

Inhaltsangabe

About the author
Publisher’s acknowledgements
Introduction
The top 10 do's and dont's of using Key Performance Indicators
 
part 1   Measuring and understanding your customers
1 Net promoter score (NPS)
2 Customer profitability score
3 Customer retention rate
4 Conversion rate
5 Relative market share
part 2   Measuring and understanding your financial performance
6 Revenue growth rate
7 Net profit
8 Net profit margin
9 Gross profit margin
10   Operating profit margin
11   Return on investment (ROI)
12   Cash conversion cycle (CCC)
part 3   Measuring and understanding your internal processes
13   Capacity utilisation rate (CUR)
14   Project schedule variance (PSV)
15   Project cost variance (PCV)
16   Earned value (EV) metric
17   Order fulfilment cycle time (OFCT)
18   Delivery in full, on time (DIFOT) rate
19   Quality index
20   Process downtime level
part 4   Measuring and understanding your employees
21   Staff advocacy score
22   Employee engagement level
23   Absenteeism Bradford factor
24   Human capital value added (HCVA)
25   360-degree feedback score
10 useful books to read next
Glossary of terms
Index