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This eBook of Business Process Management Journal contains selected papers that were presented at the 9th Canadian Quality Congress held at the University of Toronto, in Toronto, Ontario, Canada, September 7-8, 2017. The theme of the congress was: Quality and Innovation in the 21st Century: Challenges and Opportunities.

Produktbeschreibung
This eBook of Business Process Management Journal contains selected papers that were presented at the 9th Canadian Quality Congress held at the University of Toronto, in Toronto, Ontario, Canada, September 7-8, 2017. The theme of the congress was: Quality and Innovation in the 21st Century: Challenges and Opportunities.

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