Filled with lessons garnered from practical examples, this text is based on Ray Floyd's 40 years of industrial management experience, including his more than 20 years at Exxon Mobil. He is the winner of a Shingo Prize and also holds the unique distinction of having led businesses from two different industries that were both recognized by IndustryWeek as being among the Best Plants in America. The work identifies and demonstrates the application of the management tasks required to inspire and develop a culture of improvement that ctively involves all stakeholders. If you approach the task of improvement with full participation, improvement is not just possible, but inevitable.
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