John Brown, Fred Fuller

A Dragon Walks into a Meeting (eBook, ePUB)

A Tactical Guide to Client Management
Redaktion: Guntner, Katherine

• Format: ePub

Produktbeschreibung

Whether you were just thrust into a client-facing role or are already in one and want to hone your skills, A Dragon Walks into a Meeting presents valuable tips, tricks, and tools for client success. Focusing on everything that happens after the sale, including some of the hardest pitfalls and challenges in business, John Brown and Fred Fuller share tested and proven methodologies, including:

• Unwritten rules of the job
• Practical tactics you can use today
• Critical skills to execute with clients
• Philosophical underpinnings for client management
• Illustrative stories designed to provide clarity and application

Relationship management (and how to handle sticky client situations) may not be covered in business school, but don't worry. John and Fred are here to teach you what they wish they'd known when they started.

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, D ausgeliefert werden.

Produktdetails

• Verlag: Imagine Flux
• Seitenzahl: 170
• Erscheinungstermin: 19. August 2020
• Englisch
• ISBN-13: 9781945783081
• Artikelnr.: 59980898

Autorenporträt

John Brown has over 25 years of experience as a client manager and operations leader. He is currently Chief Operating Officer at ParkMobile. Previously, John was Vice President of Client Operations at Clutch Technologies. He built the bank client-facing team at Cardlytics, including bank sales, implementations, technical operations, and advertiser operations. Before that he was Vice President of Strategic Accounts for Fiserv, a leading online banking and core bank processing vendor. During his seven years at Fiserv, John led a business unit and played a key role in strategy formulation for the online banking and bill pay businesses. Prior to Fiserv, John was a consultant at McKinsey & Co. and a sales representative with General Electric. John began his career as an officer in the U.S. Navy onboard a nuclear submarine. John holds a BS in Physics from Tulane University and an MBA from the Wharton School of Business.