Wendy Leebov

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: • Managers of service lines, ancillary services and support service in hospitals and systems • Administrators who want to provide managers with powerful tools for making improvements • Managers in managed care, ambulatory care, medical practices, home care and long-term care • Administrative physicians • Professionals in training, education, and organization development • Change agents and consultants • Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!

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Produktdetails

• Verlag: Wendy Leebov, Ed.D.
• Erscheinungstermin: 10. August 2012
• Englisch
• ISBN-13: 9781476489827
• Artikelnr.: 70624171

Autorenporträt

Partner in Language of Caring LLC, Wendy Leebov Ed.D. is a passionate advocate for creating healing environments for patients, families, and the entire healthcare team. Together with the Language of Caring team, she provides high-impact consulting services, supporting healthcare organizations with culture change strategies and tools for enhancing the patient, family and employee experience and creating cultures of caring. With 30 + years of experience and extraordinary skills in communication, training design and delivery, Wendy is known for making hard skills learnable and motivating people to stretch and apply skills that set them apart. Wendy has written more than twelve books for health care, as well as developed groundbreaking web and video-based blended learning programs--The Language of Caring for Staff and The Language of Caring for Physicians. Her most recent book (with Carla Rotering, MD) is The Language of Caring Guide for Physicians: Communciation Essentials for Patient-Centered Care. Wendy has a doctorate from the Harvard Graduate School of Education and a BA from Oberlin College.