Lara Penin

An Introduction to Service Design (eBook, PDF)

Designing the Invisible

• Format: PDF

Produktbeschreibung

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering.

Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.

Produktdetails

• Verlag: Bloomsbury UK eBooks
• Seitenzahl: 192
• Erscheinungstermin: 17. Mai 2018
• Englisch
• ISBN-13: 9781472572592
• Artikelnr.: 54259441

Autorenporträt

Lara Penin is Associate Professor of Transdisciplinary Design at Parsons School of Design, USA. Author of An Introduction to Service Design: Designing the Invisible (Bloomsbury, 2018), her work is at the intersection of service and strategic design, participatory design and social justice. She is a graduate in Architecture and Urbanism from the University of São Paulo, Brazil, and has a PhD in Design from Milan Polytechnic University, Italy.

Inhaltsangabe

Preface Introduction Part 1: INTRODUCTION TO SERVICES Chapter 1: Defining
Services Chapter 2: The Service Economy Chapter 3: Digital Services Chapter
4: Services for Public Interest Chapter 5: The Politics of Service Design
Chapter 6: Designing for Services Part 2: THE SERVICE DESIGN PROCESS
Chapter 7: Getting Started in the Service Design Process Chapter 8.
Research and Analysis Chapter 9. Generating Service Design Concepts Chapter
10. Prototyping, Testing, Iterating Chapter 11. Implementing and Evaluating
Services Chapter 12. Service Design Core Capabilities Glossary Bibliography
Index