16,99 €
inkl. MwSt.
Sofort per Download lieferbar
0 °P sammeln
Andere Kunden interessierten sich auch für
![Using the Repertory Grid Technique to Identify a Good Leader? Implications for Leading Organisations (eBook, PDF)]( "Using the Repertory Grid Technique to Identify a Good Leader? Implications for Leading Organisations (eBook, PDF)")
Using the Repertory Grid Technique to Identify a Good Leader? Implications for Leading Organisations (eBook, PDF)5,99 €![A Case Study on the Implementation of Six Sigma within Starwood Hotels & Resorts (eBook, PDF)]( "A Case Study on the Implementation of Six Sigma within Starwood Hotels & Resorts (eBook, PDF)")
A Case Study on the Implementation of Six Sigma within Starwood Hotels & Resorts (eBook, PDF)16,99 €![An investigation into offshoring and backshoring in the German automotive industry (eBook, PDF)]( "An investigation into offshoring and backshoring in the German automotive industry (eBook, PDF)")
An investigation into offshoring and backshoring in the German automotive industry (eBook, PDF)39,99 €![The Reclam Publishing House and its Cost Leadership Strategy. An Investigation (eBook, PDF)]( "The Reclam Publishing House and its Cost Leadership Strategy. An Investigation (eBook, PDF)")
The Reclam Publishing House and its Cost Leadership Strategy. An Investigation (eBook, PDF)15,99 €![Expatriates predeparture training: An investigation into the approach of two German-based MNCs (eBook, PDF)]( "Expatriates predeparture training: An investigation into the approach of two German-based MNCs (eBook, PDF)")
Expatriates predeparture training: An investigation into the approach of two German-based MNCs (eBook, PDF)29,99 €![Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction (eBook, PDF)]( "Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction (eBook, PDF)")
Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction (eBook, PDF)18,99 €![Principles of Hospitality Management (eBook, PDF)]( "Principles of Hospitality Management (eBook, PDF)")
Principles of Hospitality Management (eBook, PDF)5,99 €
Research Paper (postgraduate) from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: A, University of Brighton (School of Service Management), course: International Hospitality Management, language: English, abstract: During the last years, quality has become crucial factor in the hospitality industry as customers become more demanding and evaluate the received services more critically. This research papers aims to identify and examine issues of service quality received in upscale hotels using the critical incident technique. The academic literature, including books, journals and other sources will be critically evaluated with interest to service quality and service failures. The findings are drawn from a survey conducted among students and lecturers. The results show a range of satisfiers and dissatisfiers relating the service delivery in an upscale hotel. Lastly, conclusion and recommendations for future research are given.