Delineating a work-centered conceptual framework that guides the design of technology, this book provides the understanding necessary to apply these robust techniques to real world, large scale system design problems in a variety of domains. It provides a complete CWA analysis for a complex, simulated air traffic control environment and a three phase analysis of an actual healthcare system. It includes detailed applications of work domain, control tasks, and strategies analysis for systems including military command and control, transportation, and emergency management.
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