Tony Alessandra

Art Of Managing People (eBook, ePUB)

• Format: ePub

Produktbeschreibung

A fully revised and updated edition of The Art of Managing People, offering the latest wisdom on crucial guidelines and techniques for creating a positive work environment and increasing productivity and profitability.

From the award-winning authors of the bestselling management classic comes the revised and updated edition of The New Art of Managing People, featuring eight new chapters on important contemporary business issues such as ethics, diversity, managing conflict, and creating high-performing teams. When a manager establishes a friendly yet productive working atmosphere, the benefits to the entire organization are substantial. Here, Dr. Phillip L. Hunsaker and Tony Alessandra clearly provide practical and accessible strategies, guidelines, and techniques for managing the best team you could possible have.

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Produktdetails

• Verlag: Simon + Schuster LLC
• Seitenzahl: 288
• Erscheinungstermin: 17. Juli 1986
• Englisch
• ISBN-13: 9781439104842
• Artikelnr.: 37886186

Autorenporträt

Dr. Tony Alessandra helps companies build customers, relationships, and the bottom-line, and shows them how to achieve market dominance through specific strategies designed to outmarket, outsell, and outservice the competition. Dr. Alessandra is president of Online Assessments, (OnlineAC.com) a company that offers online assessments and tests; co-founder of MentorU.com, an online e-learning company; and Chairman of the Board of BrainX, a company that offers online digital accelerated-learning programs. He is a widely published author and was recognized by Meetings & Conventions Magazine as "one of America's most electrifying speakers," Dr. Alessandra was inducted into the Speakers Hall of Fame in 1985-and is a member of the Speakers Roundtable, a group of 20 of the world's top professional speakers.

Inhaltsangabe

Contents
Preface
1 Building Productive Managerial Relationships
The Interactive Approach to Managing People
Principles of Interactive Management
Increasing Employees' On-The-Job Effectiveness
Understanding People
Interactive Communication Skills
Constructive Manipulation
What to Expect
ADJUSTING EFFECTIVELY TO PERSONAL STYLE DIFFERENCES
2 Learning How to Learn
The Learning Model
Dimensions of Learning
Individual Learning Styles
Learning Modes
Learning Style Types
Characteristics of Learning Style Types
Learning Styles and Problem Solving
Guidelines for Managing the Learning Process
3 Doing Unto Others
Behavioral Styles and Interpersonal Problems
Unproductive Behavior
Identifying Behavioral Styles
Behavioral Flexibility
Behavioral Styles and Interactive Management
4 Deciding How to Decide
The Dimensions of Decision Style
Four Basic Decision Styles
Back-Up Styles
Mixed Styles
Characteristics of Each Decision Style
Is There a "Best" Decision Style?
Advantages of Each Style
Problems of Each Style
Coping Productively with Other Styles
Applications to Integrative Management
5 Analyzing Transactional Styles
Ego States
Transactions
Strokes
Life Positions
Trading Stamps
Use of Time
Games
Stopping Games
Interventions
TA and Interactive Management
INTERACTIVE COMMUNICATION SKILLS
6 The Art of Questioning
Why People Ask Questions
Types of Questions
Questioning Strategies and Techniques
7 The Power of Listening
Gripes about Managers
Categories of Listeners
Barriers to Effective Listening
The Nineteen Commandments of Power Listening
Exercises to Improve Your Listening Skills
Listening and Interactive Management
8 Projecting the Appropriate Image
Components of Image
Image and Interactive Management
9 Communicating Through Voice Tones
10 Using Body Language Effectively
Interpreting Body Language Gestures
Interpreting Gesture Clusters
Using Body Language
11 Spatial Arrangements Say Things
Territory
Environment
Things
Using Territory and Environment to Facilitate Communication
Personal Space
Interpersonal Space
Interpersonal Space Strategies
Special Arrangement Determinants
Implications for Interactive Management
12 How Your Use of Time Talks
Accuracy
Scarcity
Repetition
13 Making Sure with Feedback
Types of Feedback
Using Feedback Effectively
INTERACTIVE PROBLEM-SOLVING
14 Problem-Solving Together
Problem Definition
Action Planning
Implementation
Follow-Through
15 Defining the Problem
Step 1: Establish Trust Bond
Step 2: Clarify Objectives
Step 3: Assess Current Situation
Step 4: Identify Problems
Step 5: Define and Analyze Problems
Step 6: Agree on Problems to be Solved
16 Developing Action Plans
Step 1: Check the Trust Bond
Step 2: Establish Decision-Making Criteria
Step 3: Develop Action Alternatives
Step 4: Evaluate Action Alternatives
Step 5: Decide on an Action Plan
17 Implementing Action
Step 1: Check the Trust Bond
Step 2: Assign Tasks and Responsibilities
Step 3: Set Up an Implementation Schedule
Step 4: Reinforce Commitment and Activate
18 Following Through
Step 1: Check the Trust Bond
Step 2: Establish Criteria for Success
Step 3: Determine How to Measure Performance
Step 4: Monitor Results
Step 5: Take Corrective Action
19 What Do You Do with What You've Learned?
Use the Interactive Management Problem-Solving Process to Improve Your
Interactive Management Skills
Index