Auditing Organizational Communication (eBook, PDF)

A Handbook of Research, Theory and Practice
Redaktion: Hargie, Owen; Tourish, Dennis

• Format: PDF

Produktbeschreibung

Effective communication is vital for business success. This core text in the field of organizational communication equips readers with the vital analytic tools required to measure and monitor their communications.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 520
• Erscheinungstermin: 19. März 2009
• Englisch
• ISBN-13: 9781134122059
• Artikelnr.: 43071250

Autorenporträt

Owen Hargie is Professor of Communication at the University of Ulster, and Dennis Tourish is a Professor at Aberdeen Business School, Robert Gordon University. They have previously co-authored Key Issues in Organizational Communication, Communication in Management, and Communication Skills for Effective Management.

Inhaltsangabe

Editorial Introduction. Part 1. Audits in Context Communication and
Organisational Success. Auditing Communication to Maximise Performance.
Part 2. Audit Methodologies The Questionnaire Approach. The Interview
Approach. The Focus Group Approach. Data Collection Log-sheet Methods.
Social Network Analysis. Auditing Professional Practice. Auditing the
Communications Revolution. Crafting the Audit Report. Part 3. Audits in
Action Charting Communication Performance in a Health Care Organisation.
Communication Audit of a Hospital Clinic. A Communication Audit of a Paper
Mill. Auditing Corporate Leadership. Redesigning a Communication Event
through External Audits. Auditing Corporate Culture. Auditing a Major
Police Organisation. Auditing a Major Retail Chain. A Study of Sensemaking
and CEO Change. Part 4. Final Considerations Strategy, Pedagogy and
Research: The Role of Audits.