Craig E. Runde, Tim A. Flanagan

Becoming a Conflict Competent Leader (eBook, PDF)

How You and Your Organization Can Manage Conflict Effectively

• Format: PDF

Produktbeschreibung

The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 320
• Erscheinungstermin: 15. November 2012
• Englisch
• ISBN-13: 9781118420485
• Artikelnr.: 37341096

Autorenporträt

CRAIG E. RUNDE is director of the Center for Conflict Dynamics at Eckerd College, St. Petersburg, Florida. TIM A. FLANAGAN is co-owner of Custom Leadership Solutions, St. Petersburg, Florida, and senior fellow at the Center for Conflict Dynamics. They are the coauthors of the first edition of Becoming a Conflict Competent Leader, Building Conflict Competent Teams, and Developing Your Conflict Competence.

Inhaltsangabe

Preface to the Second Edition ix
1. The What and Why of Conflict Competent Leaders 1
2. Understanding the Dynamics of Conflict and Your Responses to It 25
3. Cool Down: Managing Your Emotions 67
4. Slow Down and Reflect: Taking Time to Consider What Is Happening 83
5. Preventing Destructive Responses to Conflict 97
6. Fostering Constructive Responses to Conflict 155
7. Developing and Leading Conflict Competent Teams 223
8. Creating Conflict Competent Organizations 251
Epilogue 271
Resources 275
References 279
The Authors 285
Index 287
About the Center for Creative Leadership 297