Katherine Kalthoff

Better Than I Found It (eBook, ePUB)

Stories of Patient Experience and Healthcare Leadership

• Format: ePub

Produktbeschreibung

Having worked in healthcare her entire career, Katherine Kalthoff has a few stories about patient experience. From overhauling culture to picking apart the tactics; from service recovery gone wrong to managing the difficult staff member, Kalthoff ties it all together with humor and humanity. A must-read for clinical staff and ancillary staff, customer service professionals and healthcare leaders, Better Than I Found It will challenge you to see patient experience in a whole new way.

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Produktdetails

• Verlag: BookBaby
• Seitenzahl: 292
• Erscheinungstermin: 15. November 2022
• Englisch
• ISBN-13: 9781667876603
• Artikelnr.: 66423936