Bill Eddy, Rehana Jamal

BIFF for Lawyers and Law Offices (eBook, ePUB)

Your Guide to Respectful, Written Communication

• Format: ePub

Produktbeschreibung

'BIFF for Lawyers and Law Offices' provides a simple, proven method to help lawyers and clients ethically respond to hostile communications, correct misinformation by others, and initiate productive correspondence. This method can be used by all law office personnel to help communication be brief, informative, friendly, and firm (BIFF).

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Produktdetails

• Verlag: Unhooked Books
• Seitenzahl: 218
• Erscheinungstermin: 2. Januar 2024
• Englisch
• ISBN-13: 9781950057405
• Artikelnr.: 69550947

Autorenporträt

REHANA JAMAL is a conflict resolution specialist, mediator, and lawyer. She has always been fascinated by the way in which people interact, particularly in the way they communicate and navigate difficult conversations. This led her to pursue an undergraduate degree in psychology and, thereafter, a career in law and conflict resolution. Part of her work is to create and implement conflict resolution programs in schools and help reimagine a world where communities integrate conflict resolution as a guiding principle. Rehana holds an LL.M. in dispute resolution from Pepperdine Law School, a J.D. from Cardozo School of Law, and is a member of the New York State Bar. Her B.A. is in psychology from Barnard College, Columbia University. She has tremendous experience and passion working with people from different cultural, sociopolitical, and economic backgrounds.

Inhaltsangabe

Introduction 
Part 1: Learning the BIFF Method
1. Blamespeak and High-Conflict Personalities
2. The BIFF Method: Brief, Informative, Friendly, and Firm
3. The Quick-and-Simple BIFF Checker
Part 2: Correspondence with Clients
4. Responding to Upset Clients
5. Initiating Difficult Issues with a Client
6. Communicating with Family Members of a Client
7. Communicating with a Nonresponsive Client
8. Terminating a Relationship with a Client
9. Website Contacts and Potential Client Inquiries
10. Mediation Clients, Refund Issues, and Copying Issues
Part 3: Correspondence with Colleagues
11. Responding to Hostile Opposing Counsel on Minor Issues
12. Responding to Hostile Opposing Counsel on Major Issues
13. Initiating Difficult Issues with Opposing Counsel
14. Communicating with Experts and Other Professionals
Part 4: Correspondence with Staff and Be tween Staff
15. Responding to Staff Issues and Complaints
16. Initiating Difficult Issues with Staff
17. Staff-to-Staff Communication and Conflicts
18. Correspondence with Court Staff
Part 5: Coaching Staff and Clients in Using the BIFF Method
19. Teaching the Ten Questions
20. It’s Up to You
Appendix A: Incivility and How To Stop It
Appendix B: Sample Situations and BIFF Responses