Lydia Michael

Brand Love (eBook, ePUB)

Building Strong Consumer-Brand Connections

• Format: ePub

Produktbeschreibung

The best brands evoke the emotions of their customers by tapping into their hearts and minds.

Individuals connect with brands the same way they connect with people. As a marketer, it's your responsibility to cultivate that relationship with your consumers. In this book, marketing and brand strategist Lydia Michael breaks down the process of building culturally inclusive, long-lasting consumer-brand relationships.

Brand Love describes how brands appeal to the emotions of their consumers and why everybody benefits when brands earn the love of their customers. The author explains what marketers need to do to make consumers fall for their brands. The book builds on in-depth brand interviews and insights from companies such as Huda Beauty, LEGO and Toyota. She also shares what she has learned through client work and her observations in multicultural settings. Offering insight into the use of emotional and rational drivers, she introduces a "brand love" model designed to inspire brand loyalty and advocacy. With emotional elements such as humanization, personalization and trust alongside rational elements like relevance, differentiation and innovation, the author highlights the best ways to create or reinforce brand love to help your organization remain profitable and a source of inspiration, even during challenging times.

Whether you're a marketer for a big or small brand, Brand Love will show you how to capture the hearts of your customers.

Produktdetails

• Verlag: Kogan Page
• Seitenzahl: 232
• Erscheinungstermin: 3. Juli 2023
• Englisch
• ISBN-13: 9781398611290
• Artikelnr.: 68280572

Autorenporträt

Lydia Michael is a speaker, consultant and owner of Blended Collective, a multicultural marketing and brand consultancy based in Detroit, Michigan. She works with companies to develop inclusive brands and marketing strategies. The author serves as a regular provider to educate organizations on marketing and branding through one-on-one consulting sessions, workshops and webinars. Her work has been recognized with several diversity and marketing-centered awards, including the Best of MichBusiness Marketing & PR Prophets Award and Diversity Business Leader Award from Corp! Magazine. She holds a B.S. in Marketing from Wayne State University and an M.B.A. in International Management from Pforzheim University, Germany. During her time there, she worked on projects with Deloitte and L'Oréal.

Inhaltsangabe

Section
00: Introduction; Section
ONE: The brand love foundation; Chapter
01: Why brand love?; Chapter
02: Brand desire and intimacy; Chapter
03: Fostering self
identification and belonging; Section
TWO: Emotional drivers; Chapter
04: Living brand authenticity; Chapter
05: Embracing purpose and sustainability; Chapter
06: Building trust and encouraging inclusion; Chapter
07: Personalizing the customer experience; Chapter
08: Being human and nostalgic; Section
THREE: Rational drivers; Chapter
09: Relevance, differentiation and consistency; Chapter
10: Experience, innovation and convenience; Section
FOUR: Love reinforced; Chapter
11: Love brand lockdown; Chapter
12: Conclusion;