Paul Bate, Glenn Robert

Bringing User Experience to Healthcare Improvement (eBook, PDF)

The Concepts, Methods and Practices of Experience-Based Design

• Format: PDF

Produktbeschreibung

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. 'Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever.' - Lynne Maher.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 222
• Erscheinungstermin: 6. Januar 2023
• Englisch
• ISBN-13: 9781000621259
• Artikelnr.: 67137967

Autorenporträt

Paul Bate, Glenn Robert

Inhaltsangabe

Bringing the user experience to health care. Concepts: A quiet revolution
in design. So what's different? The intellectual roots of experience
design. Methods: Becoming a disciple of experience. Using stories and
storytelling to reveal the users'-eye view of the landscape. Patterns-based
design: the concept of 'design principles'. Experience-based design: tools
for diagnosis and intervention. Practices: The 'how of experience-based
design: a case study for practitioners. Evaluating patient experience and
experience-based design (and a brief word about patient satisfaction
surveys ...). Future directions for experience-based design and
user-centred improvement and innovation.