Business Analysis and Leadership (eBook, ePUB)

Influencing Change
Redaktion: Pullan, Penny; Archer, James

• Format: ePub

Produktbeschreibung

21st century organizations, across all sectors and of all types, have to cope with an international marketplace where change is frequent and customer expectations continue to rise. The work of business analysis professionals is crucial if organizations are to succeed and grow. If change programmes are to be successful, stakeholder engagement and situation analysis are vital, and to achieve this, senior business people need to display competence in a range of areas, not least of which include the ability to challenge, lead and influence.

Business Analysis and Leadership is for anyone involved in business analysis working in any organization worldwide, from financial services to charities, government to manufacturing. It takes the reader beyond standard textbooks full of techniques and tools, advising on how to lead and gain credibility throughout the organization. It will help you with the tricky role of working with people from the shop floor to board directors and give readers the confidence to challenge the easy way forward and point out what will really work in practice.

This inspirational book consists of contributions from leading thinkers and practitioners in business analysis from around the world. Their case studies, practical advice and downloadable appendices will help the reader to develop leadership skills and become an outstanding catalyst for change.

Produktdetails

• Verlag: Kogan Page eBook
• Seitenzahl: 288
• Erscheinungstermin: 3. September 2013
• Englisch
• ISBN-13: 9780749468637
• Artikelnr.: 39476563

Autorenporträt

Penny Pullan is Director of Making Projects Work. Her clients include Rolls Royce, UK Government, Skandia, PWC, Novo Nordisk, AstraZeneca, Abbott Laboratories, Cummins, Capital One, National Grid, Open University, CAFOD, Save the Children and Christian Aid. In addition, she is Senior Instructor in Business Analysis for ESI, a leading training organization. James Archer is a practicing Business Analyst. He was the UK Business Analyst of the Year in 2009, and he is currently leading work to re-design services and processes across three London boroughs. Contributors: David Baskerville, Lead Business Analyst, Barclays Bank Plc Dav Bisessar, Global Business Services, IBM Kevin Brennan, CBAP, PMP, Chief Business Analyst and Executive VP, International Institute of Business Analysis Michael Brown, Business Skills Trainer, Michael Brown Training Sarah Coleman, International Management Consultant, Business Evolution Joseph da Silva, Head of Service Design, British Gas Nick De Voil, Management Consultant and Managing Director, De Voil Consulting Simon Edwards, Business Analyst, Project and Program Manager Tamsin Fulton, Service Design Consultant, PPL Consulting Allan Kelly, Software Development, Business Strategy and Agile Practices Trainer and Consultant, Software Strategy Andrew Kendall, Customer Central Manager, Sydney Trains Emma Langman, Progression Partnership Ltd. Jake Markham, Credit Suisse Chris Matts, Risk management and Trading Systems Consultant Roger Mawle, Head of Business Analysis, ITV Kent J McDonald, Business Analysis Trainer, B2T Training Ruth Murray-Webster, Organizational Change Consultant and Managing Partner of Lucidus Consulting Ltd. John Niland, Conference Speaker and Coach, VCO Global Vanessa Randle, Graphic Recorder, thinkingvisually Ltd. Adrian Reed, Principal Consultant and Director, Blackmetric Business Solutions James Robertson, Consultant, Atlantic Systems Guild Suzanne Robertson, Principal and Founder, Atlantic Systems Guild Melanie Rose, Business Analyst Team Lead, Totaljobs Group (TJG) Kate Stuart-Cox, Founding Partner, Perspectiv Corrine Thomas, Lead Business Analysis Capability Manager, Virgin Media Andy Wilkins, Founding Partner, Perspectiv

Inhaltsangabe

About the editors
About the contributors
Acknowledgements
Introduction
PART I Leadership of self
Introduction to Part I
01 Skills for business analysis
James Archer
Kate Stuart-Cox
02 The courage to ask
John Niland
03 The business analyst as a facilitative leader
James Archer
04 Communication for success
Corrine Thomas
Opinion piece: Are you waiting to be anointed?
Joseph da Silva
PART II Leadership within your project
Introduction to Part II
05 Working with the project manager
Suzanne Robertson
06 Dealing with difficult stakeholders
Michael Brown
07 Facilitating groups and individuals
Penny Pullan
08 Discovering the essence of the problem
James Robertson
09 Dealing with problems
Andy Wilkins
10 Visual thinking for business analysis
Penny Pullan
Vanessa Randle
11 Through the stage door: design thinking to refresh business analysis
Tamsin Fulton
12 Business analysis, leadership, and agility
Chris Matts
Kent J McDonald
13 The iterative business analyst - increasing insight, reducing waste,
delivering value
Melanie Rose
14 Knowledge sharing and analysis with patterns
Allan Kelly
15 Dealing with uncertainty
Ruth Murray-Webster
Penny Pullan
Opinion piece: The first shoots of creativity
David Baskerville
PART III Leadership within your organization
Introduction to Part III
16 Operating effectively as a business analyst inside an organization
Simon Edwards
17 Context, climate and culture
Andy Wilkins
Kate Stuart-Cox
18 Global working and virtual teams
Penny Pullan
19 Systems thinking for business analysts leading change
Emma Langman
20 Dealing with power and politics
Sarah Coleman
21 Partnering across organizations
Adrian Reed
22 Strategic thinking for business analysis
Dav Bisessar
Opinion piece: Leading from the middle - a business analyst in television
Roger Mawle
PART IV Leadership in the wider world
Introduction to Part IV
23 Business analysis is a leadership role
Kevin Brennan
24 Becoming a thought leader
Penny Pullan
25 Ethics
James Archer
26 Professionalization and best practice
Nick De Voil
Opinion piece: Becoming the change agent
Jake Markham
Integrating business analysis, creativity and play
Andrew Kendall
Index