Lisa Förster, Ian C. Lewis, Annette Pattinson, Sander Schroevers, Stephanie Shellabear, Jaquie Mary Thomas

Business English (eBook, ePUB)

Alle wichtigen Vokabeln und Redewendungen für den Job. Selbstbewusst auf Englisch mit Geschäftspartnern unterhalten. Wirtschafts-Englisch für E-Mails, Meetings etc.

• Format: ePub

Produktbeschreibung

Einen Vortrag auf Englisch halten? Meetings organisieren, E-Mails versenden, Kontakte pflegen – und das alles in perfektem Business-Englisch? Redewendungen korrekt ins Gespräch einfließen lassen und dabei regionale Gepflogenheiten beachten? Mit diesem umfassenden Werk gelingt es Ihnen, ihr Englisch zu verbessern und sich selbstsicher auf dem internationalen Parkett zu bewegen. Lernen Sie die wichtigsten englischen Vokabeln für den Arbeitsalltag und verleihen Sie Ihrer Aussprache den letzten Schliff! Inhalte: - Lesen und Üben zugleich: Das ganze Buch wurde in leicht verständlichem Englisch verfasst - Telefonieren in englischer Sprache: Wichtige Phrasen und Tipps bei unerwarteten Anrufen - Eine Verhandlung auf Englisch führen: Wie Sie bei Meetings punkten - Von der Anrede bis zur Verabschiedung: Englische E-Mails schreiben leicht gemacht - Kulturelle Unterschiede und false Friends: So vermeiden Sie typische Fehler

Produktdetails

• Verlag: Haufe
• Seitenzahl: 473
• Erscheinungstermin: 18. Mai 2018
• Deutsch
• ISBN-13: 9783648121344
• Artikelnr.: 52653943

Autorenporträt

Lisa Förster Lisa Förster ist ausgebildete Übersetzerin und Dolmetscherin für Englisch und Französisch. In ihrem Übersetzungs- und Sprachtrainingsbüro arbeitet sie mit einem Team aus qualifizierten Übersetzern und Dolmetschern zusammen. Außerdem bietet sie Fachsprachenkurse zu Business English an. Ian C. Lewis Ian C. Lewis ist Dozent für interkulturelle Studien an der Universität für angewandte Wissenschaften in Amsterdam. Annette Pattinson Annette Pattinson ist staatlich geprüfte Übersetzerin für Englisch und als Lektorin und Layouterin in der Verlags- und Übersetzungsbranche tätig, mit Schwerpunkt auf mehrsprachigen Büchern und Zeitschriften. Sander Schroevers Sander Schroevers ist Spezialist im Bereich der internationalen Kommunikation. Er ist ein gefragter Sprecher auf internationalen Konferenzen und Seminaren und hat bereits zahlreiche Bücher auf dem Feld der europäischen Kommunikation herausgegeben. Gegenwärtig arbeitet er auch als Präsident des IECIE-Gremiums, dem Europäischen Institut für Internationale Unternehmenskommunikation (l'institut européen de communication internationale d'entreprise) in Paris. Stephanie Shellabear Die Autorin lebt seit 1992 in München und hat bis 2005 in der Mode-, Consulting- und Computerbranche gearbeitet. Sie ist qualifizierte Teacher of English as a Foreign Language (TEFL) und Mitglied des britischen Chartered Institute of Linguists - Translation Division. Seit 2005 unterrichtet sie Englisch und arbeitet als Übersetzerin. Jaquie Mary Thomas Jaquie Mary Thomas stammt aus Oxford (England) und ist als Diplom-Sozialpädagogin auf Erwachsenenbildung spezialisiert. Sie ist als "Teacher of English as a Foreign Language" zertifiziert und von dem International Cultural Institute (Portland, USA) in "Intercultural Foundations" ausgebildet. Ihr Institut "International Communication Training" berät und schult Mitarbeiter und Führungskräfte von internationalen Konzernen.

Inhaltsangabe

Teil 1: E-mails in English An E-mail's Anatomy - Subject Lines That Work - Common Salutations and Openings - Ending an E-mail - Signatures and Disclaimers - E-mail Techniques: about CC and BCC A Reader-friendly Approach - When to Use E-mail and When Not? - Structuring the Information - Formal or Informal? - Netiquette Guidelines - How to Deal with AttachmentsCommon Business Situations - Requesting Information or Favours - Hotel or Conference Enquiries - Giving Enquiries - Change of Address - Appointments - Invitations - Sending Agendas and Minutes - Refusing a Request - Complaints - Apologies - Congratulations and Season's Greetings - Thanks - Payments and Reminders - Making Offers - Delivery and Incoterms - Numbers and Currency Symbols Practical Reference - Useful Vocabulary and Key Terms - Abbreviations and Acronyms - E-mail Features Teil 2: Phone Calls in English Getting Started and Ending a Conversation - Calling according to plan - After the greeting - I beg your pardon? - Connecting people - Answering the phone - Ending a conversation Typical Situations and How To Deal with Them - Taking and leaving messages - Appointments - Telephone spelling - Taking down names and numbers - Electronic addresses - Answering machine and voice mail - Mobile telephones Special Situations - Conference calls - International trade - Sales and finances - Travel enquiries - A job interview by telephone Practical Reference - Intercultural communication - Pronunciation - Telecommunications terminology - Key terms: the company - Telephone sources on the Internet - Country codes and dialling codes for well-known cities Teil 3: Presentations in English Preparation - Developing an international viewpoint - Preparing yourself, the person - Putting yourself in your audience's shoes - Organising facilities - Your presentation structure - How to prepare good slides Greetings and introductions - What to say when you enter - Introducing your presentation well - Introduction components - Dealing with handouts - Taking care of technical problems Main section: skills and techniques - Using your voice well - Making transitions - Explaining slides and diagrammes - Business English terms - Dealing with questions - Handling interruptions and disturbances Ending your presentation - Making a good finish - Ending components - Saying goodbyeUseful examples - Basic outline ‒ non-specific content - Product presentation Teil 4: Meetings in English Preparing a meeting - Inviting people to a meeting - Making meeting arrangements - Rescheduling, cancelling or confirming a meeting - Making the agenda - Hands-on organisation Arriving at the meeting - Arriving in reception - Introducing oneself and others - Small talk - Setting up the meeting room Conducting a meeting - Opening the meeting - Guiding the discussion - Bringing about a decision - Closing the meetingThe meeting itself - Roles at a meeting - Active participation and asking for more informatio - Expressing agreement and disagreement - Making suggestions and having your say - Enquiring and resolving misunderstandings - Diplomacy and politeness - What to do in case of language problems - VotingAfter the meeting - Making the minutes - Following up the meeting Special types of meetings - Meetings with customers - Negotiations - Briefing and brainstorming - Jours fixes and kick-offs - Telephone conferences - Literature Teil 5: Negotiations in English Negotiating skills - Preparation and planning - Getting acquainted - Opening phase - Main phase - Agreement phase - Asking questions - The art of listening - When things get tough - Tables, graphs or charts - Telephone negotiatingCross-cultural negotiations - Relation orientation - Sociolinguistic influences - Negotiating internationally - Local negotiation techniques - Strategic negotiating frameworkCountry-specific negotiating - Introduction - China - Czech Republic - France - India - Italy - Japan - Netherlands - Poland - Russia -

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Teil 1: E-mails in English
An E-mail's Anatomy
* Subject Lines That Work
* Common Salutations and Openings
* Ending an E-mail
* Signatures and Disclaimers
* E-mail Techniques: about CC and BCC
A Reader-friendly Approach
* When to Use E-mail and When Not?
* Structuring the Information
* Formal or Informal?
* Netiquette Guidelines
* How to Deal with Attachments
Common Business Situations
* Requesting Information or Favours
* Hotel or Conference Enquiries
* Giving Enquiries
* Change of Address
* Appointments
* Invitations
* Sending Agendas and Minutes
* Refusing a Request
* Complaints
* Apologies
* Congratulations and Season's Greetings
* Thanks
* Payments and Reminders
* Making Offers
* Delivery and Incoterms
* Numbers and Currency Symbols
Practical Reference
* Useful Vocabulary and Key Terms
* Abbreviations and Acronyms
* E-mail Features
Teil 2: Phone Calls in English
Getting Started and Ending a Conversation
* Calling according to plan
* After the greeting
* I beg your pardon?
* Connecting people
* Answering the phone
* Ending a conversation
Typical Situations and How To Deal with Them
* Taking and leaving messages
* Appointments
* Telephone spelling
* Taking down names and numbers
* Electronic addresses
* Answering machine and voice mail
* Mobile telephones
Special Situations
* Conference calls
* International trade
* Sales and finances
* Travel enquiries
* A job interview by telephone
Practical Reference
* Intercultural communication
* Pronunciation
* Telecommunications terminology
* Key terms: the company
* Telephone sources on the Internet
* Country codes and dialling codes for well-known cities
Teil 3: Presentations in English
Preparation
* Developing an international viewpoint
* Preparing yourself, the person
* Putting yourself in your audience's shoes
* Organising facilities
* Your presentation structure
* How to prepare good slides
Greetings and introductions
* What to say when you enter
* Introducing your presentation well
* Introduction components
* Dealing with handouts
* Taking care of technical problems
Main section: skills and techniques
* Using your voice well
* Making transitions
* Explaining slides and diagrammes
* Business English terms
* Dealing with questions
* Handling interruptions and disturbances
Ending your presentation
* Making a good finish
* Ending components
* Saying goodbye
Useful examples
* Basic outline ‒ non-specific content
* Product presentation
Teil 4: Meetings in English
Preparing a meeting
* Inviting people to a meeting
* Making meeting arrangements
* Rescheduling, cancelling or confirming a meeting
* Making the agenda
* Hands-on organisation
Arriving at the meeting
* Arriving in reception
* Introducing oneself and others
* Small talk
* Setting up the meeting room
Conducting a meeting
* Opening the meeting
* Guiding the discussion
* Bringing about a decision
* Closing the meeting
The meeting itself
* Roles at a meeting
* Active participation and asking for more informatio
* Expressing agreement and disagreement
* Making suggestions and having your say
* Enquiring and resolving misunderstandings
* Diplomacy and politeness
* What to do in case of language problems
* Voting
After the meeting
* Making the minutes
* Following up the meeting
Special types of meetings
* Meetings with customers
* Negotiations
* Briefing and brainstorming
* Jours fixes and kick-offs
* Telephone conferences
* Literature
Teil 5: Negotiations in English
Negotiating skills
* Preparation and planning
* Getting acquainted
* Opening phase
* Main phase
* Agreement phase
* Asking questions
* The art of listening
* When things get tough
* Tables, graphs or charts
* Telephone negotiating
Cross-cultural negotiations
* Relation orientation
* Sociolinguistic influences
* Negotiating internationally
* Local negotiation techniques
* Strategic negotiating framework
Country-specific negotiating
* Introduction
* China
* Czech Republic
* France
* India
* Italy
* Japan
* Netherlands
* Poland
* Russia
* Spain
* United Kingdom
* United States
* Cross-cultural differences
* Practical reference
Teil 6: False Friends in Business English
False friends for beginners
* Different types of false friends
* Degrees of confusion
* Applying for a job
* Your CV
* The interview
False friends in business communication
* On the telephone
* In e-mails
* In letters
* In meetings
* Making presentations
* Negotiating
False friends on a business trip
* At the airport
* At a restaurant
* When shopping
* Small talk
False friends in different departments
* Human resources
* Logistics
* Finance and accounting
* Sales and marketing
* Production
Useful false friends to know
* Internet resources
Teil 7: Appendix
Practical Reference
* Linguistic Characteristics
* Linguistic Differences: UK-USA
* English around the world
* Tables and Overviews
* Electronic Guidelines on Internet
False friends game
Die Autoren
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