Business Performance Measurement (eBook, PDF)

Unifying Theory and Integrating Practice
Redaktion: Neely, Andy

• Format: PDF

Produktbeschreibung

Drawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the theory and practice of performance measurement and management.

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Produktdetails

• Verlag: Cambridge University Press
• Erscheinungstermin: 13. Dezember 2007
• Englisch
• ISBN-13: 9780511372674
• Artikelnr.: 38203732

Autorenporträt

Andy Neely is Deputy Director of the ESRC/EPSRC AIM Research Initiative, Professor of Operations Strategy and Performance at Cranfield School of Management, and Visiting Professor of Operations Management at London Business School.

Inhaltsangabe

List of figures and tables; Introduction Andy Neely; Part I. Performance
Measurement - Functional Analyses and Theoretical Foundations: 1.
Accounting performance measurement: a review of its purposes and practices
David Otley; 2. Measuring marketing performance: research practice and
challenges Bruce Clark; 3. Performance measurement: the operations
management perspective Andy Neely; 4. Measuring performance: the
supply-chain management perspective Douglas Lambert and Michael Knemeyer;
5. Finding performance: the new discipline in management Marshall Meyer; 6.
A conceptual and operational delineation of performance Michel Lebas and
Ken Euske; Part II. Performance Measurement - Frameworks and Methodologies:
7. Performance measurement frameworks: a review Andy Neely, Mike Kennerley
and Chris Adams; 8. Beyond budgeting to the adaptive organisation Jeremy
Hope; 9. Theoretical conditions for validity in accounting performance
measurement Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell; 10.
The validity of measurement frameworks: measurement theory Stephen Pike and
Goran Roos; Part III. Performance Measurement - Practicalities and
Challenges: 11. Choosing marketing dashboard metrics Tim Ambler and John
Roberts; 12. Risk in performance measurement Andrew Likierman; 13.
Measuring knowledge work Rob Austin and Pat Larkey; 14. Measuring
innovation performance Rita Katila; 15. Context-based measurement Graham
Clark and Tony Powell; Part IV. Performance Measurement in Public Services:
16. Measuring the performance of England's primary school teachers:
purposes, theories, problems and tensions Andrew Brown; 17. Police
performance: sovereignty, discipline and governmentality Paul Collier; 18.
The development of composite indicators to measure healthcare performance
Rowena Jacobs, Peter Smith and Maria Goddard; 19. Perversity in public
service performance measurement Mike Pidd; Part V. Performance Measurement
- Emerging Issues and Enduring Questions: 20. Does pay for performance
really motivate employees? Margit Osterloh and Bruno Frey; 21. Anomalies of
measurement: when it works, but should not Rob Austin and Jody Hoffer
Gittel; 22. Loosely coupled performance measurement systems Thomas Ahrens
and Chris Chapman; Index.