Ernest Brewster

Business Relationship Manager (eBook, ePUB)

Careers in IT service management

• Format: ePub

Produktbeschreibung

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

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Produktdetails

• Verlag: BCS Learning & Development Limited
• Seitenzahl: 190
• Erscheinungstermin: 7. Juli 2014
• Englisch
• ISBN-13: 9781780172521
• Artikelnr.: 41147412

Autorenporträt

Ernest Brewster has over thirty years' experience in IT, including twenty years as a senior manager in various public sector organisations, latterly as Head of IT at Fife Council, one of Scotland's largest local authorities with an estate of over 15,000 personal computers and a network linking several hundred separate sites. A long-time champion of ITIL service management with a record of implementing ITIL good practice in complex organisations, he is an expert in strategy development, programme and project management, business process re-engineering and public procurement. He is also a former member of SOCITM's National Executive Committee and a contributor to several of SOCITM's MapIT publications.