Gerard Blokdijk

Call Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success (eBook, ePUB)

• Format: ePub

Produktbeschreibung

The one-stop-source powering Call Center success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead.

Based on extensive research, this lays out the thinking of the most successful Call Center knowledge experts, those who are adept at continually innovating and seeing opportunities.

This is the first place to go for Call Center innovation - INCLUDED are numerous real-world Call Center blueprints, presentations and templates ready for you to access and use.

Also, if you are looking for answers to one or more of these questions then THIS is the title for you:

Which technologies will kill the call center? What's the best outbound call center? What is popular call center software? How can call center improve customer satisfaction? What's a good and cheap call center? Is the call center model broken? Call Center Software: What are the latest call center softwares in the market? What is it like to work in a call center? What are some good call center companies for internet marketing? What is the cost of an average call center call? What are call centers? Where can I find a call center to handle outbound calls? What are the best ways to reward call center employees? How can I learn to deal with call center agents? What is the difference between inbound call center and outbound call center services? What kind of software do call center agents use? What are the biggest challenges faced by call center managers today? Where is hotels.com's call center? ...and much more...

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Produktdetails

• Verlag: Emereo Publishing
• Seitenzahl: 230
• Erscheinungstermin: 5. Oktober 2015
• Englisch
• ISBN-13: 9781488847516
• Artikelnr.: 43990080

Autorenporträt

Gerard Blokdijk is the author of 300 books that have been bestsellers around the world. He writes about Service, Management and Information Technology. You might be familiar with his books on IT Service Management. In addition to his writing and speaking at conferences and business events around the world, Gerard founded and ran several companies, ranging from tech to education, of which The Art of Service has been a leader in its field since 2000. Learn more about Gerard at http://store.theartofservice.com