- Pre-chapter quizzes to assess knowledge upfront and focus your study more efficiently
- Foundation topics sections that explain concepts and configurations, and link theory to practice
- Key topics sections calling attention to every figure, table, and list you must know
- Exam Preparation sections with additional chapter review features
- Final preparation chapter providing tools and a complete final study plan
- A customizable practice test library
- SIP/H.323 protocols, signaling, session establishment, and troubleshooting
- Cisco Unified Border Element (CUBE) call routing, dial planning, configuration, and troubleshooting
- Cisco Unified Communications Manager (CUCM) call control and dial planning, including IP Phone registration and call routing, SIP trunks, route patterns, and more
- CUCME IP Phone Registration, features, and SRST, including hunt groups, call queuing, time-of-day routing, conferencing, call park/pickup, mobility options, and global dial plan replication
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