The cost to business of unresolved conflicts is high - in terms of expensive tribunals; loss of productivity; resignations and potentially loss of reputation for both individuals and the organization overall. The move from a more transactional way of working to transformational leadership has been signalled as important for organizations for some while now. The increased rate of change, downsizing, matrix management, mergers and acquisitions, increase in political activity within organizations, all can increase the level of toxicity and conditions for creating conflict. Change agents, HR practitioners and managers need to be skilled at empowering others to resolve their conflicts more effectively for a more productive working environment and greater employee satisfaction. Written by an author experienced in the field, the book addresses these key issues. Written in an accessible and practical style, the text comprises four parts focusing on Change, Conflict, Negotiation & Mediation.
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