An important part of every manager's job is changing people's behavior: improving someone’s performance, helping them better manage relationships with colleagues, or sometimes even stopping them doing something. Yet, despite the fact that changing people's behavior is such a fundamental skill for managers, there is little in the way of systematic support for them to go about it.
This book changes that, revealing simple but powerful techniques for changing behavior that experts from a range of disciplines have been using for years. Drawing upon proven methods from psychology, psychotherapy, and behavioural economics, it presents a comprehensive toolkit that managers can use to improve the performance of staff and address some of the most common challenges they face.
With a new foreword and three new chapters, this revised edition expands on the original by showing how organisations and leaders have used the techniques presented in it, how these methods have becomeeven more relevant in the post-pandemic world, and how it has been applied the broader challenge of workplace culture change. Finally, supplementary videos add detail to this new content, with examples and explanations presented by the authors.
Videos via app: download the SN More Media app for free, scan a link with play button and access videos directly on your smartphone or tablet.
This book changes that, revealing simple but powerful techniques for changing behavior that experts from a range of disciplines have been using for years. Drawing upon proven methods from psychology, psychotherapy, and behavioural economics, it presents a comprehensive toolkit that managers can use to improve the performance of staff and address some of the most common challenges they face.
With a new foreword and three new chapters, this revised edition expands on the original by showing how organisations and leaders have used the techniques presented in it, how these methods have becomeeven more relevant in the post-pandemic world, and how it has been applied the broader challenge of workplace culture change. Finally, supplementary videos add detail to this new content, with examples and explanations presented by the authors.
Videos via app: download the SN More Media app for free, scan a link with play button and access videos directly on your smartphone or tablet.
'With their terrific MAPS model, the authors offer insights, tools, techniques, examples, and assessments that will help any leader to change employee behavior. Rapid change has become the new normal, and this book is a tremendous asset for leaders who want to become architects of change in the 21st century. Congratulations to the authors for writing this masterpiece.'
-Nick van Dam, PhD, Global Chief Learning Officer, McKinsey & Company
'An invaluable primer and compelling resource on change and behavior for managers, HR professionals, and leaders everywhere.'
-Jonathan Donner, VP Global Learning and Capability Development, Unilever plc
'This is not just another book about change management; it is about human beings and how and why they change, and is packed with great tools and insights for creating the right context to lead sustainable change in both business and day-to-day life.'
-Fausto Palumbo, VP Head of Corporate Training & Learning, Nestlé
'Elegantly combines theory with practice and packed full of tools that managers can experiment with.'
-Kim Lafferty, Vice President Global Leadership Development, GlaxoSmithKline
'This book tells us how to change behavior without swapping existing employees for new ones.'
-Abhijit Bhaduri, Chief Learning Officer, Wipro
-Nick van Dam, PhD, Global Chief Learning Officer, McKinsey & Company
'An invaluable primer and compelling resource on change and behavior for managers, HR professionals, and leaders everywhere.'
-Jonathan Donner, VP Global Learning and Capability Development, Unilever plc
'This is not just another book about change management; it is about human beings and how and why they change, and is packed with great tools and insights for creating the right context to lead sustainable change in both business and day-to-day life.'
-Fausto Palumbo, VP Head of Corporate Training & Learning, Nestlé
'Elegantly combines theory with practice and packed full of tools that managers can experiment with.'
-Kim Lafferty, Vice President Global Leadership Development, GlaxoSmithKline
'This book tells us how to change behavior without swapping existing employees for new ones.'
-Abhijit Bhaduri, Chief Learning Officer, Wipro