It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with CI .
A quick look inside of the subjects covered: Endeavour Software Project Management , Integration of Knowledge Management practices, Specialist Training, Configuration Management Activities , Incident detection , Component Failure Impact Analysis (CFIA) , Service Transition Scenario, Key Performance Indicators (KPIs) for Technical Management, Help Desk Glossary, Help Desk Glossary, Service Asset and Configuration Management Goal and objectives, Incident recovery , Configuration Management Activities, Configuration Management, Terminology , Goal and Objectives , ITIL v3 Foundation Glossary, Requirements , Integration of Knowledge Management practices , Populating the CMDB, How does Configuration Management help with Information Security Management? - Certified Information Systems Auditor, Configuration Items , Configuration Management , Incident repair , Common Terminology , How Security management and Configuration Management work together - Certified Information Security Manager, and much more...
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