Civility is about promoting respect, dignity, kindness, tolerance, politeness, professionalism, collaboration, teamwork, and positive relationships through courtesy, empathy, and consideration, regardless of difference. Of all the behaviours needed for civility, respect is the most important. All the rest flow naturally from respect. There can be no trust without respect. On the other hand, incivility is rude, disrespectful, discourteous, inconsiderate, unmannerly, and hurtful behaviour contrary to social norms of mutual respect.
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