This is a smart must-read that includes case studies and critical thinking that gets to the heart of how managers can develop a more positive relationship with their employees, reach for higher workplace performance standards and efficiencies, and experience less on-the-job stress.
With more than 30 years of experience managing both small and large complex operations, Stephen Hiss observed and is familiar with the intensity and effort organizations must employ to be successful in a highly competitive, ever-changing, and complex marketplace. He has also observed and learned to appreciate the personal stresses and commitments employees must juggle while performing their assigned tasks and responsibilities so their organization can achieve its essential business objectives.
He has published journal articles, presented programs nationally on management techniques and customer service, taught college-level courses on leadership, and mentored and coached managers.
Hiss combines and uses those diverse experiences to build a set of unique and powerful leadership perspectives and management techniques that can be applied successfully to address a wide range of workplace situations.
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