Annie Phillips

Communication and the Manager's Job (eBook, ePUB)

Radcliffe Primary Care Series

• Format: ePub

Produktbeschreibung

Effective communication is at the heart of good management. This comprehensive book describes effective communication skills including organisational structures group dynamics overcoming barriers to good communication effective listening and counselling skills in primary care.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 186
• Erscheinungstermin: 7. Juli 2023
• Englisch
• ISBN-13: 9781000939392
• Artikelnr.: 68345155

Autorenporträt

Annie Phillips (Consultant and Senior Lecturer in Radiology, Royal Free Hospital, London, United Kingdom)

Inhaltsangabe

Section One: A broad look at communication
The foundations of good communication
Practical steps - policies and procedures
Understanding others: motivation and personality
Teams, groups and facilitating
Communicating in organisations
Section Two: The manager's job
Functions of a manager
Problem solving
Leadership skills
Delegating
Interviewing skills: Selection, counselling, grievance, appraisal, disciplinary
The learning organisation
Teaching and presenting skills